Post-Mortem of YouTrack InCloud Custom Domains Issue

On Monday September, 23rd YouTrack InCloud servers were updated to v5.0.3. As some of you might noticed, this update caused an issue related to custom domains. Luckily, it affected only several custom domains. Due to the issue custom domains were reset to default “…”.myjetbrains.com address.

YouTrack engineers investigated the problem and came up with a quick solution how to set custom domains back. However, in order to apply the bug fix we had to restart the servers. Therefore, some of you might noticed another unscheduled 15 minutes downtime.

We apologize for the inconvenience you might have experienced due to domain resetting and further system downtime. Though, we gained valuable experience from this issue and we will prevent similar problems in future updates.

Best regards,
JetBrains YouTrack Team

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