Category Archives: how-to

Webinar Recording: Making YouTrack Follow Your Process

The recording of our June 4th webinar with Dmitri Nesteruk, Making YouTrack Follow Your Process, is now available on JetBrains YouTube Channel. In this webinar, we demonstrated the ways YouTrack allows the issue tracking process to be customized so as … Continue reading

Posted in how-to, tips, webinar | 2 Comments

Helpdeskers, Support Multiple Customers in a Single YouTrack Thread

Starting with v5.1, YouTrack can be used as a helpdesk without having to create accounts for your customers (the setup process is described here). Well, we’ve just released YouTrack 5.2 which enhances this functionality by allowing you to support multiple … Continue reading

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Cross-project Agile Boards in YouTrack: The Best Recipes

Today we would like to tell you about cross-project Agile boards and monitoring your work progress in several projects through a sprint or any other iteration. General use case My team works on two projects simultaneously, and I want to … Continue reading

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Multi-Level Agile Boards or How We Support Epics

We get quite a few questions from our customers which can be summed up as “Does YouTrack support multi-level agile boards, and do you have epics?” The short answer is “Yes.” For the long answer, please read on. What is … Continue reading

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Using YouTrack 5.1 as Your Help Desk

Update: With the YouTrack 5.2 we introduced the enhanced Help Desk workflow that allows you to support multiple customers in a single ticket/issue. Please refer to the Helpdeskers, Support Multiple Customers in a Single YouTrack Thread blog post for the Help Desk … Continue reading

Posted in features, how-to, release, tips | 52 Comments