Category Archives: how-to

Helpdeskers, Support Multiple Customers in a Single YouTrack Thread

Starting with v5.1, YouTrack can be used as a helpdesk without having to create accounts for your customers (the setup process is described here). Well, we’ve just released YouTrack 5.2 which enhances this functionality by allowing you to support multiple … Continue reading

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Cross-project Agile Boards in YouTrack: The Best Recipes

Today we would like to tell you about cross-project Agile boards and monitoring your work progress in several projects through a sprint or any other iteration. General use case My team works on two projects simultaneously, and I want to … Continue reading

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Multi-Level Agile Boards or How We Support Epics

We get quite a few questions from our customers which can be summed up as “Does YouTrack support multi-level agile boards, and do you have epics?” The short answer is “Yes.” For the long answer, please read on. What is … Continue reading

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Using YouTrack 5.1 as Your Help Desk

It’s been a while since we added mailbox integration in YouTrack. Mailbox integration is a key feature that allows you to create an issue from email and add replies as comments, in effect turning YouTrack into a help desk. With … Continue reading

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