Category Archives: tips

Tips on getting things done in YouTrack

Helpdeskers, Support Multiple Customers in a Single YouTrack Thread

Starting with v5.1, YouTrack can be used as a helpdesk without having to create accounts for your customers (the setup process is described here). Well, we’ve just released YouTrack 5.2 which enhances this functionality by allowing you to support multiple … Continue reading

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Cross-project Agile Boards in YouTrack: The Best Recipes

Today we would like to tell you about cross-project Agile boards and monitoring your work progress in several projects through a sprint or any other iteration. General use case My team works on two projects simultaneously, and I want to … Continue reading

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Multi-Level Agile Boards or How We Support Epics

We get quite a few questions from our customers which can be summed up as “Does YouTrack support multi-level agile boards, and do you have epics?” The short answer is “Yes.” For the long answer, please read on. What is … Continue reading

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Using YouTrack 5.1 as Your Help Desk

It’s been a while since we added mailbox integration in YouTrack. Mailbox integration is a key feature that allows you to create an issue from email and add replies as comments, in effect turning YouTrack into a help desk. With … Continue reading

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Feel The Power of The Workflows

Enrich your processes – take full advantage of YouTrack’s customizable workflows Workflow system As you know, YouTrack comes with default built-in workflows, which can be attached from the Workflow tab in Administration > Project. Some YouTrack customers go further and … Continue reading

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Chat with YouTrack Jabber-Bot

Today we would like to introduce you to our YouTrack Jabber-Bot – a killer feature in YouTrack 4.2. Check the demo by Hadi Hariri. With this awesome feature, you can talk with your YouTrack via Jabber. Send search requests and … Continue reading

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Webinar Recording. From Bug Tracking Chaos to Issue Management

As you remember on March 12 we organized a webinar “Umbraco meets YouTrack: From Bug Tracking Chaos to Issue Management” with Umbraco Project Manager Sebastiaan Janssen and JetBrains Technical Evangelist Hadi Hariri. The recording is now available JetBrains.tv and YouTube. … Continue reading

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Upcoming Webinar. March, 12. Umbraco Meets YouTrack: From Bug Tracking Chaos to Issue Management

Join us Tuesday, March 12th for our free webinar, Umbraco Meets YouTrack: From Bug Tracking Chaos to Issue Management. Umbraco’s Project Manager Sebastiaan Janssen will go through the wide range of YouTrack features he uses to easily stay on top of … Continue reading

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Hosting a YouTrack instance on Windows Azure

YouTrack can be installed on different platforms. We have a stand-alone version which can be downloaded and installed on your own server. If you prefer a cloud-hosted solution we have YouTrack InCloud available for you. There is always a third … Continue reading

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YouTrack & Pomodoro: Because Your Time Is Valuable

Today I want to tell you about how I met… no, sorry, not that… about the Pomodoro Technique® and how it can be supported in YouTrack. This amusing story serves as an example of how powerful a custom workflow can … Continue reading

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