{"id":345541,"date":"2023-04-27T09:29:26","date_gmt":"2023-04-27T08:29:26","guid":{"rendered":"https:\/\/blog.jetbrains.com\/youtrack\/2023\/04\/helpdesk-projects-arrive-in-youtrack\/"},"modified":"2023-05-12T11:00:44","modified_gmt":"2023-05-12T10:00:44","slug":"helpdesk-projects-arrive-in-youtrack","status":"publish","type":"youtrack","link":"https:\/\/blog.jetbrains.com\/ja\/youtrack\/2023\/04\/helpdesk-projects-arrive-in-youtrack\/","title":{"rendered":"YouTrack \u65b0\u3057\u3044\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30d7\u30ed\u30b8\u30a7\u30af\u30c8"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"1200\" height=\"600\" src=\"https:\/\/blog.jetbrains.com\/wp-content\/uploads\/2023\/04\/blog_image_jp-2x-1200x600.png\" alt=\"\" class=\"wp-image-345759\"\/><\/figure>\n\n\n\n<p>YouTrack 2023.1 \u306b YouTrack Helpdesk 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\u5e45\u5e83\u3044\u30d5\u30a3\u30eb\u30bf\u30fc\u3084\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u5217\u304c\u7528\u610f\u3055\u308c\u3066\u3044\u308b\u305f\u3081\u3001\u5fc5\u8981\u306a\u60c5\u5831\u3092\u78ba\u8a8d\u3057\u3001\u5f8c\u3067\u78ba\u8a8d\u3057\u305f\u308a\u540c\u50da\u306b\u5171\u6709\u3057\u305f\u308a\u3067\u304d\u308b\u3088\u3046\u306b\u3001\u30d5\u30a3\u30eb\u30bf\u30fc\u4ed8\u304d\u306e\u691c\u7d22\u6761\u4ef6\u3092\u3044\u3064\u3067\u3082\u4fdd\u5b58\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"2400\" height=\"1600\" src=\"https:\/\/blog.jetbrains.com\/wp-content\/uploads\/2023\/05\/Bp_TicketOverview_ja-jp.png\" alt=\"\" class=\"wp-image-353626\"\/><\/figure>\n\n\n\n<p><strong>\u30c1\u30b1\u30c3\u30c8\u306b\u95a2\u3059\u308b\u30c1\u30fc\u30e0\u5354\u8b70\u3068\u56de\u7b54\u306e\u516c\u958b<\/strong><\/p>\n\n\n\n<p>\u30b5\u30dd\u30fc\u30c8\u62c5\u5f53\u8005\u304c\u30c1\u30b1\u30c3\u30c8\u306b\u30b3\u30e1\u30f3\u30c8\u3092\u6b8b\u3059\u969b\u3001\u56de\u7b54\u3092\u9867\u5ba2\u306b\u76f4\u63a5\u9001\u4fe1\u3059\u308b\u304b\u5185\u90e8\u3067\u4fdd\u5b58\u3059\u308b\u304b\u3092\u9078\u629e\u3067\u304d\u307e\u3059\u3002 \u5185\u90e8\u3067\u4fdd\u5b58\u3059\u308b\u5834\u5408\u3001\u4ed6\u306e\u30c1\u30fc\u30e0\u30e1\u30f3\u30d0\u30fc\u306f\u5f15\u304d\u7d9a\u304d\u30c7\u30a3\u30b9\u30ab\u30c3\u30b7\u30e7\u30f3\u306b\u53c2\u52a0\u3067\u304d\u307e\u3059\u304c\u3001\u305d\u306e\u56de\u7b54\u306f\u5185\u90e8\u3067\u3057\u304b\u95b2\u89a7\u3067\u304d\u307e\u305b\u3093\u3002 \u89e3\u6c7a\u7b56\u306e\u6e96\u5099\u304c\u3067\u304d\u305f\u3089\u3001\u30b5\u30dd\u30fc\u30c8\u62c5\u5f53\u8005\u304c\u9867\u5ba2\u306b\u30e1\u30fc\u30eb\u3067\u9001\u4fe1\u3055\u308c\u308b\u5916\u90e8\u5411\u3051\u306e\u56de\u7b54\u3092\u516c\u958b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30e1\u30c3\u30bb\u30fc\u30b8\u306b\u30bf\u30a4\u30dd\u3084\u30df\u30b9\u304c\u3042\u308b\u5834\u5408\u300160 \u79d2\u4ee5\u5185\u3067\u3042\u308c\u3070\u30b5\u30dd\u30fc\u30c8\u62c5\u5f53\u8005\u304c\u30b3\u30e1\u30f3\u30c8\u306e\u516c\u958b\u3092\u53d6\u308a\u6d88\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"2400\" height=\"1600\" src=\"https:\/\/blog.jetbrains.com\/wp-content\/uploads\/2023\/05\/Bp_intcomments_ja-jp.png\" alt=\"\" class=\"wp-image-353637\"\/><\/figure>\n\n\n\n<p><strong>\u4e8b\u524d\u5b9a\u7fa9\u6e08\u307f\u306e\u7f72\u540d\u3068\u56de\u7b54\u7528\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u4f7f\u7528<\/strong><\/p>\n\n\n\n<p>\u540c\u69d8\u306e\u56de\u7b54\u3092\u7e70\u308a\u8fd4\u3057\u5165\u529b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u5834\u5408\u3001\u56de\u7b54\u7528\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3068\u81ea\u52d5\u7f72\u540d\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u3067\u6642\u9593\u3092\u7bc0\u7d04\u3067\u304d\u307e\u3059\u3002 \u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30d7\u30ec\u30aa\u30b8\u30a7\u30af\u30c8\u306e\u8a2d\u5b9a\u3067\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306b\u4e00\u822c\u7684\u306a\u56de\u7b54\u3092\u8ffd\u52a0\u3057\u3001\u30b3\u30e1\u30f3\u30c8\u3092\u6295\u7a3f\u3059\u308b\u969b\u306b\u305d\u308c\u3092\u4f7f\u7528\u3067\u304d\u307e\u3059\u3002 \u30b5\u30dd\u30fc\u30c8\u62c5\u5f53\u8005\u306e\u7f72\u540d\u3082\u4e8b\u524d\u306b\u5b9a\u7fa9\u3057\u3066\u304a\u3051\u3070\u3001\u30b5\u30dd\u30fc\u30c8\u62c5\u5f53\u8005\u306e\u516c\u958b\u7528\u8fd4\u4fe1\u306b\u81ea\u52d5\u7684\u306b\u8ffd\u52a0\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"2400\" height=\"1600\" src=\"https:\/\/blog.jetbrains.com\/wp-content\/uploads\/2023\/05\/Bp_Templates_ja-jp.png\" alt=\"\" class=\"wp-image-353648\"\/><\/figure>\n\n\n\n<p><strong>SLA \u306b\u3088\u308b\u5bfe\u5fdc\u6642\u9593\u306e\u8ffd\u8de1<\/strong><\/p>\n\n\n\n<p>\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3067\u306f\u3001\u30c1\u30fc\u30e0\u306b\u3088\u308b SLA \u306e\u7ba1\u7406\u304c\u3055\u3089\u306b\u7c21\u5358\u306b\u306a\u308a\u307e\u3059\u3002 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alt=\"\" class=\"wp-image-353670\"\/><\/figure>\n\n\n\n<p>\u8996\u899a\u7684\u306a\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u4f5c\u6210\u30c4\u30fc\u30eb\u304b\u3001\u3088\u308a\u5f37\u529b\u306a\u30b5\u30dd\u30fc\u30c8\u30d7\u30ed\u30bb\u30b9\u306e\u81ea\u52d5\u5316\u3092\u53ef\u80fd\u306b\u3059\u308b JavaScript \u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u30a8\u30c7\u30a3\u30bf\u30fc\u306e\u3069\u3061\u3089\u3092\u4f7f\u7528\u3059\u308b\u304b\u3092\u5e38\u306b\u9078\u629e\u3067\u304d\u307e\u3059\u3002 \u305f\u3068\u3048\u3070\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u30bf\u30a4\u30d7\u3084\u305d\u306e\u4ed6\u306e\u57fa\u6e96\u306b\u57fa\u3065\u3044\u3066\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u30c1\u30fc\u30e0\u304b\u30b5\u30dd\u30fc\u30c8\u62c5\u5f53\u8005\u306b\u30ea\u30c0\u30a4\u30ec\u30af\u30c8\u3059\u308b\u3088\u3046\u306b\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u8a2d\u8a08\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img 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src=\"https:\/\/blog.jetbrains.com\/wp-content\/uploads\/2023\/04\/Copy-of-WN_search-articles_ja-jp-1200x800.png\" alt=\"\" class=\"wp-image-345733\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Zendesk \u3068\u30e1\u30fc\u30eb\u30dc\u30c3\u30af\u30b9\u7d71\u5408\u306e\u6539\u5584<\/h3>\n\n\n\n<p><strong>Zendesk \u7d71\u5408\u306b\u95a2\u3059\u308b\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3002<\/strong>Zendesk \u3092\u4f7f\u3063\u3066\u9867\u5ba2\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u51e6\u7406\u3057\u3066\u3044\u308b\u65b9\u306f\u3001\u3053\u306e\u6539\u5584\u3055\u308c\u305f Zendesk \u7d71\u5408\u6a5f\u80fd\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002 \u30b5\u30dd\u30fc\u30c8\u30b5\u30fc\u30d3\u30b9\u3092\u65b0\u3057\u3044\u30c4\u30fc\u30eb\u306b\u79fb\u884c\u3059\u308b\u304b\u3001\u4e21\u65b9\u3092\u4e26\u884c\u3057\u3066\u5b9f\u884c\u3059\u308b\u5834\u5408\u306b\u5f79\u7acb\u3064\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002 Zendesk 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class=\"wp-image-345744\"\/><\/figure>\n\n\n\n<p><strong>\u30e1\u30fc\u30eb\u30dc\u30c3\u30af\u30b9\u7d71\u5408\u306b\u95a2\u3059\u308b\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3002<\/strong>\u30e1\u30fc\u30eb\u3092\u64cd\u4f5c\u3059\u308b\u969b\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3068\u4fe1\u983c\u6027\u306e\u4e21\u65b9\u304c\u6539\u5584\u3055\u308c\u307e\u3057\u305f\u3002\u30e1\u30fc\u30eb\u30dc\u30c3\u30af\u30b9\u7d71\u5408\u3068\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3067\u306e\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u306e\u52b9\u7387\u304c\u5411\u4e0a\u3057\u3066\u3044\u307e\u3059\u3002 YouTrack 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href=\"https:\/\/www.jetbrains.com\/help\/youtrack\/\" target=\"_blank\" rel=\"noopener\">\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<p>YouTrack Cloud \u3092\u3054\u5229\u7528\u306e\u5834\u5408\u3001YouTrack \u306f JetBrains \u306e<a href=\"https:\/\/www.jetbrains.com\/help\/youtrack\/cloud\/youtrack-cloud-maintenance-calendar.html\" target=\"_blank\" rel=\"noreferrer noopener\">\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u30ab\u30ec\u30f3\u30c0\u30fc<\/a>\u306b\u5f93\u3063\u3066\u81ea\u52d5\u7684\u306b\u30d0\u30fc\u30b8\u30e7\u30f3 2023.1 \u306b\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u3055\u308c\u307e\u3059\u3002 \u6709\u52b9\u306a Server \u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u3092\u304a\u6301\u3061\u306e\u5834\u5408\u306f\u3001\u4eca\u3059\u3050 YouTrack 2023.1 \u3092<a href=\"https:\/\/www.jetbrains.com\/youtrack\/download\/get_youtrack.html#section=server\" target=\"_blank\" rel=\"noopener\">\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9<\/a>\u3067\u304d\u307e\u3059\u3002 \u307e\u3060\u30e9\u30a4\u30f3\u30bb\u30f3\u30b9\u3092\u304a\u6301\u3061\u3067\u306a\u3044\u65b9\u306f\u3001<a href=\"https:\/\/www.jetbrains.com\/youtrack\/download\/get_youtrack.html#section=incloud\" target=\"_blank\" rel=\"noopener\">\u7121\u6599\u4f53\u9a13\u7248<\/a>\u3092\u4f7f\u3063\u3066\u8cfc\u5165\u524d\u306b\u65b0\u3057\u3044\u30d0\u30fc\u30b8\u30e7\u30f3\u3092\u304a\u8a66\u3057\u304f\u3060\u3055\u3044\u3002 YouTrack \u3068 YouTrack Helpdesk \u3067\u5229\u7528\u53ef\u80fd\u306a\u30e9\u30a4\u30bb\u30f3\u30b9\u30aa\u30d7\u30b7\u30e7\u30f3\u306b\u95a2\u3059\u308b\u8a73\u7d30\u306f\u3001<a title=\"https:\/\/www.jetbrains.com\/youtrack\/buy\" href=\"https:\/\/www.jetbrains.com\/youtrack\/buy\" target=\"_blank\" rel=\"noreferrer noopener\">\u8cfc\u5165\u30da\u30fc\u30b8<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<p>YouTrack Helpdesk \u306f 2023.1 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href=\"mailto:sales@jetbrains.com\">\u5f0a\u793e\u55b6\u696d\u30c1\u30fc\u30e0\u307e\u3067\u304a\u554f\u3044\u5408\u308f\u305b<\/a>\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<p>\u3044\u3064\u3082\u306e\u3088\u3046\u306b\u3001\u7686\u3055\u307e\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u304a\u5f85\u3061\u3057\u3066\u304a\u308a\u307e\u3059\u3002 \u4ee5\u4e0b\u306e\u30b3\u30e1\u30f3\u30c8\u6b04\u306b\u3054\u5165\u529b\u304f\u3060\u3055\u3044\u3002\u307e\u305f\u3001\u3054\u8cea\u554f\u304c\u3054\u3056\u3044\u307e\u3057\u305f\u3089\u304a\u6c17\u8efd\u306b<a href=\"https:\/\/youtrack-support.jetbrains.com\/hc\/en-us\/requests\/new?ticket_form_id=66282\" target=\"_blank\" rel=\"noreferrer noopener\">\u5f0a\u793e\u30b5\u30dd\u30fc\u30c8<\/a>\u30c1\u30fc\u30e0\u306b\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\u3002 \u3044\u3064\u3067\u3082\u304a\u624b\u4f1d\u3044\u3044\u305f\u3057\u307e\u3059\uff01<\/p>\n\n\n\n<p><em>YouTrack 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<\/div>\n","protected":false},"author":1394,"featured_media":345770,"comment_status":"closed","ping_status":"closed","template":"","categories":[808,89,907],"tags":[1527,477,1364,1550],"cross-post-tag":[],"acf":[],"_links":{"self":[{"href":"https:\/\/blog.jetbrains.com\/ja\/wp-json\/wp\/v2\/youtrack\/345541"}],"collection":[{"href":"https:\/\/blog.jetbrains.com\/ja\/wp-json\/wp\/v2\/youtrack"}],"about":[{"href":"https:\/\/blog.jetbrains.com\/ja\/wp-json\/wp\/v2\/types\/youtrack"}],"author":[{"embeddable":true,"href":"https:\/\/blog.jetbrains.com\/ja\/wp-json\/wp\/v2\/users\/1394"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.jetbrains.com\/ja\/wp-json\/wp\/v2\/comments?post=345541"}],"version-history":[{"count":9,"href":"https:\/\/blog.jetbrains.com\/ja\/wp-json\/wp\/v2\/youtrack\/345541\/revisions"}],"predecessor-version":[{"id":353692,"href":"https:\/\/blog.jetbrains.com\/ja\/wp-json\/wp\/v2\/youtrack\/345541\/revisions\/353692"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.jetbrains.com\/ja\/wp-json\/wp\/v2\/media\/345770"}],"wp:attachment":[{"href":"https:\/\/blog.jetbrains.com\/ja\/wp-json\/wp\/v2\/media?parent=345541"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.jetbrains.com\/ja\/wp-json\/wp\/v2\/categories?post=345541"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.jetbrains.com\/ja\/wp-json\/wp\/v2\/tags?post=345541"},{"taxonomy":"cross-post-tag","embeddable":true,"href":"https:\/\/blog.jetbrains.com\/ja\/wp-json\/wp\/v2\/cross-post-tag?post=345541"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}