{"id":493135,"date":"2024-07-17T03:43:18","date_gmt":"2024-07-17T02:43:18","guid":{"rendered":"https:\/\/blog.jetbrains.com\/?post_type=youtrack&p=493135"},"modified":"2024-07-17T08:57:23","modified_gmt":"2024-07-17T07:57:23","slug":"the-youtrack-app-now-supports-helpdesk-projects","status":"publish","type":"youtrack","link":"https:\/\/blog.jetbrains.com\/ko\/youtrack\/2024\/07\/the-youtrack-app-now-supports-helpdesk-projects\/","title":{"rendered":"YouTrack \uc571\uc774 \uc774\uc81c \ud5ec\ud504\ub370\uc2a4\ud06c \ud504\ub85c\uc81d\ud2b8\ub97c \uc9c0\uc6d0\ud569\ub2c8\ub2e4"},"content":{"rendered":"\n
\"\"<\/figure>\n\n\n\n

YouTrack Helpdesk \uae30\ub2a5\uc774 YouTrack \uc571\uc5d0\ub3c4 \ucd9c\uc2dc\ub418\uc5b4 \uc774\uc81c \uc774\ub3d9 \uc911\uc5d0\ub3c4 \uace0\uac1d \uc9c0\uc6d0 \uc11c\ube44\uc2a4\ub97c \uad00\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0c1\ub2f4\uc6d0\uacfc \ub2e4\ub978 \ud300\uc6d0\uc774 \ud734\ub300\ud3f0\uacfc \ud0dc\ube14\ub9bf\uc5d0\uc11c \uc9c0\uc6d0 \uc694\uccad\uc744 \ucc98\ub9ac\ud558\uace0, \uc694\uccad\uc790\ub3c4 \uc571\uc5d0\uc11c \ud2f0\ucf13\uc744 \uc81c\ucd9c \ubc0f \ud655\uc778\ud558\uace0 \uacf5\uac1c \uc9c0\uc2dd \ubca0\uc774\uc2a4 \uc790\ub8cc\ub97c \uac80\ud1a0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

\uc0c8\ub85c\uc6b4 \uc571 \ubc84\uc804\uc758 YouTrack\uc740 iOS<\/a> \ubc0f Android<\/a>\ub85c \uc81c\uacf5\ub429\ub2c8\ub2e4. \uc774\ubbf8 YouTrack\uc5d0\uc11c \ud5ec\ud504\ub370\uc2a4\ud06c \ud504\ub85c\uc81d\ud2b8\ub97c \uc2dc\uc791\ud558\uc168\ub2e4\uba74, \uae30\uc874 \ud2f0\ucf13\uacfc \uc0c8\ub85c \uc81c\ucd9c\ub41c \ud2f0\ucf13\uc774 \ubaa8\ub450 \uc571\uc5d0 \uc790\ub3d9\uc73c\ub85c \ud45c\uc2dc\ub429\ub2c8\ub2e4.<\/p>\n\n\n\n

\uc9c0\uc6d0 \uc0c1\ub2f4\uc6d0\uacfc \ub2e4\ub978 \ud300\uc6d0\uc774 \uc571\uc5d0\uc11c \ud2f0\ucf13\uc744 \ucc98\ub9ac\ud558\ub294 \ubc29\ubc95<\/h2>\n\n\n\n

\uc0c8\ub85c\uc6b4 Helpdesk \ud0ed\uc5d0\uc11c \ubaa8\ub4e0 \ud2f0\ucf13\uc744 \ud0d0\uc0c9<\/h3>\n\n\n\n

\ud5ec\ud504\ub370\uc2a4\ud06c \ud504\ub85c\uc81d\ud2b8\uc5d0 \uc561\uc138\uc2a4\ud560 \uc218 \uc788\ub294 \uc9c0\uc6d0 \uc0c1\ub2f4\uc6d0\uacfc \ub2e4\ub978 \ud300\uc6d0\uc5d0\uac8c \ubcc4\ub3c4\uc758 Helpdesk(\ud5ec\ud504\ub370\uc2a4\ud06c)<\/em> \ud0ed\uc774 \ud45c\uc2dc\ub429\ub2c8\ub2e4. \uc774 \ud0ed\uc5d0\uc11c \ubaa8\ub4e0 \ud2f0\ucf13 \ubaa9\ub85d\uc744 \ud655\uc778\ud558\uace0 \uac80\uc0c9 \ucffc\ub9ac \ud639\uc740 \ud544\ud130\ub97c \uc0ac\uc6a9\ud558\uc5ec \uac1c\ubcc4 \uc9c0\uc6d0 \uc694\uccad\uc73c\ub85c \uc774\ub3d9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc791\uac8c \ubcf4\uae30\ubd80\ud130 \ud2f0\ucf13 \uc124\uba85\uc774 \ud3bc\uccd0\uc9c4 \ud06c\uac8c \ubcf4\uae30\uae4c\uc9c0 \ub2e4\uc591\ud55c \ubbf8\ub9ac\ubcf4\uae30 \uc635\uc158\uc744 \uc0ac\uc6a9\ud558\uc5ec \ud2f0\ucf13\uc744 \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/p>\n\n\n\n

\ud604\uc7ac Issues(\uc774\uc288)<\/em> \ud0ed\uc5d0\ub3c4 \uc9c0\uc6d0 \ud2f0\ucf13\uc774 \uc5c5\ub370\uc774\ud2b8\ub429\ub2c8\ub2e4. \ud544\uc694\ud55c \uacbd\uc6b0, \ud5ec\ud504\ub370\uc2a4\ud06c \uc678 \ud504\ub85c\uc81d\ud2b8\uc758 \ub2e4\ub978 \ubb38\uc81c\uc640 \ud568\uaed8 \ud2f0\ucf13\uc774 \uc774\uacf3\uc5d0 \ud45c\uc2dc\ub429\ub2c8\ub2e4.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

\ud5ec\ud504\ub370\uc2a4\ud06c \ud504\ub85c\uc81d\ud2b8\uc5d0 \uc561\uc138\uc2a4\ud560 \uc218 \uc788\ub294 \ud300\uc6d0 \uc911\uc5d0 \uc571\uc5d0\uc11c Helpdesk<\/em> \ud0ed\uc744 \ubcfc \ud544\uc694\uac00 \uc5c6\ub294 \uc0ac\uc6a9\uc790\uac00 \uc788\ub2e4\uba74 \uc571 \uc124\uc815\uc5d0\uc11c \ub04c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n

\uc774\ub3d9 \uc911\uc5d0\ub3c4 \ud2f0\ucf13 \ucc98\ub9ac<\/h3>\n\n\n\n

\uc774\uc81c \uc571\uc5d0\uc11c \uc9c0\uc6d0 \ud2f0\ucf13\uc744 \ucc98\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud2f0\ucf13\uc5d0 \uc0c1\ub2f4\uc6d0\uc744 \ud560\ub2f9\ud558\uace0, SLA \ubaa9\ud45c\ub97c \ud655\uc778\ud558\uace0, \uc0c1\ud0dc\ub97c \uc5c5\ub370\uc774\ud2b8\ud558\uace0, \ud2f0\ucf13\uc5d0 \uae30\ud0c0 \uc5c5\ub370\uc774\ud2b8\ub97c \uc801\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 YouTrack \ubaa8\ubc14\uc77c \uc571\uc5d0\uc11c CC \ud544\ub4dc\ub97c \uc190\uc27d\uac8c \uc5c5\ub370\uc774\ud2b8\ud560 \uc218 \uc788\uae30 \ub54c\ubb38\uc5d0 \uace0\uac1d \ubd80\uc11c\uc758 \ud300\uc6d0\uc744 \uc989\uc2dc \ub17c\uc758\uc5d0 \ucd94\uac00\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc628\ub77c\uc778 \ubc0f \uc624\ud504\ub77c\uc778 \uc18c\ud1b5 \ub0b4\uc6a9\uc744 \ubaa8\ub450 \ucc98\ub9ac\ud574\uc57c \ud560 \ub54c\ub098 \uc804\ud654 \ud639\uc740 \uace0\uac1d\uacfc\uc758 \ud68c\uc758 \uc911\uc5d0 \uc5c5\ub370\uc774\ud2b8\ub97c \ubc1b\uc544\uc57c \ud560 \ub54c \uc720\uc6a9\ud569\ub2c8\ub2e4. <\/p>\n\n\n\n

\uc571\uc5d0\uc11c\ub3c4 \ub370\uc2a4\ud06c\ud1b1 \ubc84\uc804\uacfc \uac19\uc740 \ubc29\uc2dd\uc73c\ub85c \ub2f5\ubcc0\uc744 \uac8c\uc2dc\ud558\uace0 \ud2f0\ucf13 \ub17c\uc758\uc5d0 \ucc38\uc5ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0c1\ub2f4\uc6d0\uc740 \uace0\uac1d\uc5d0\uac8c \uc804\uc1a1\ub418\ub294 \ub2f5\ubcc0\uc744 \uac8c\uc2dc\ud560 \uc218 \uc788\uc73c\uba70, \ub2e4\ub978 \ud300\uc6d0\uacfc \uc0c1\ub2f4\uc6d0 \ubaa8\ub450 \ud574\ub2f9\ud558\ub294 \ud300\uc6d0\uc5d0\uac8c\ub9cc \ud2f0\ucf13 \ucf54\uba58\ud2b8\uac00 \ubcf4\uc774\ub3c4\ub85d \uc124\uc815\ud558\uc5ec \ube44\uacf5\uac1c\ub85c \ud2f0\ucf13\uc744 \ub17c\uc758\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud2f0\ucf13\uc5d0 \uc0c8\ub85c\uc6b4 \ud65c\ub3d9\uc774 \uc788\uc73c\uba74 \uc0ac\uc6a9\uc790\uc640 \uc694\uccad\uc790\uc5d0\uac8c \uc571 \ubc0f \uc774\uba54\uc77c \uc54c\ub9bc\uc774 \uc804\uc1a1\ub429\ub2c8\ub2e4.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

\uc694\uccad\uc790\uc758 \uc571 \uacbd\ud5d8<\/h2>\n\n\n\n

\uae30\uc874 \ud2f0\ucf13\uc5d0 \uc561\uc138\uc2a4\ud558\uace0 \uc0c8\ub85c\uc6b4 \ud2f0\ucf13 \uc0dd\uc131<\/h3>\n\n\n\n

\uac00\uc7a5 \ud754\ud55c \uc2dc\ub098\ub9ac\uc624\uc5d0\uc11c \uc678\ubd80 \uace0\uac1d(\uc694\uccad\uc790)\uc740 \ud2f0\ucf13 \uc0c1\ud0dc\uc5d0 \uc5c5\ub370\uc774\ud2b8\uac00 \uc788\uc73c\uba74 \uc774\uba54\uc77c\uc744 \ubc1b\uc2b5\ub2c8\ub2e4. \uc5b4\ub5a4 \uacbd\uc6b0\uc5d0\ub294 \uace0\uac1d\uc774 YouTrack\uc758 \uc790\uc2e0\uc758 \ud2f0\ucf13\uc774\ub098 \uacf5\uac1c \uc9c0\uc2dd \ubca0\uc774\uc2a4\uc758 \uc790\ub8cc\uc5d0 \uc561\uc138\uc2a4\ud574\uc57c \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc694\uccad\uc790\ub4e4\uc774 \uc81c\ucd9c\ub41c \uc694\uccad\uc774\ub098 \uacf5\uac1c \ubb38\uc11c\ub97c \ube60\ub974\uac8c \uc5f4\ub78c\ud574\uc57c \ud560 \ub54c\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uc774\uc81c \uc774\ub7ec\ud55c \uacbd\uc6b0, \uace0\uac1d\uacfc \uc694\uccad\uc790\ub294 YouTrack \uc571\uc744 \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n

\uc694\uccad\uc790\uc640 YouTrack URL\uc744 \uacf5\uc720\ud558\uba74, \uc694\uccad\uc790\ub294 YouTrack \uc571\uc744 \uc124\uce58\ud558\uace0 \ub85c\uadf8\uc778\ud558\uc5ec \ud2f0\ucf13 \ubaa9\ub85d \ud398\uc774\uc9c0\uc5d0\uc11c \ubc14\ub85c \uc790\uc2e0\uc774 \uc81c\ucd9c\ud55c \ud2f0\ucf13\uc744 \ubaa8\ub450 \ud655\uc778\ud558\uac70\ub098 \uc0c8\ub85c\uc6b4 \ud2f0\ucf13\uc744 \uc0dd\uc131\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/p>\n\n\n\n

\uc9c1\uc6d0\uc774 \ud0dc\ube14\ub9bf\uc774\ub098 \uc2a4\ub9c8\ud2b8\ud3f0\uc744 \uc0ac\uc6a9\ud55c\ub2e4\uba74 \uc571\uc744 \ud1b5\ud574 \uc694\uccad\uc790\ub85c\ubd80\ud130 \ud53c\ub4dc\ubc31\uc774\ub098 \ud2f0\ucf13\uc744 \uc218\uc9d1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 \uc0ac\ub0b4 \uacf5\uac1c \uc7a5\uc18c\uc5d0 \uae30\uae30\ub97c \uc124\uce58\ud574 \ub450\uac70\ub098 \uc9c1\uc6d0\uc5d0\uac8c \ubaa8\ubc14\uc77c \uae30\uae30\ub97c \uc9c0\uae09\ud55c \uacbd\uc6b0, \uc6f9 \ubc84\uc804\ubcf4\ub2e4\ub294 \ubaa8\ubc14\uc77c \uc571\uc774 \ud53c\ub4dc\ubc31\uc744 \ucc98\ub9ac\ud558\uae30\uc5d0 \ud6e8\uc52c \ud3b8\ub9ac\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n

\uc9c0\uc2dd \ubca0\uc774\uc2a4 \uc790\ub8cc \uc5f4\ub78c<\/strong><\/h3>\n\n\n\n

\uc774 \uc571\uc740 \uc694\uccad\uc790\ub97c \uc704\ud55c \uc9c0\uc2dd \ubca0\uc774\uc2a4\ub3c4 \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc694\uccad\uc790\ub294 \ud5ec\ud504\ub370\uc2a4\ud06c \ud504\ub85c\uc81d\ud2b8\uc5d0 \uac8c\uc2dc\ub41c \uacf5\uac1c \uc790\ub8cc\ub97c \uc77d\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc571\uc744 \ud1b5\ud574 \uc774\ub3d9 \uc911\uc5d0\ub3c4 \uc790\ub8cc\ub97c \uc77d\uace0, \ud0d0\uc0c9\ud558\uace0, \ucf54\uba58\ud2b8\ub97c \uc791\uc131\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

YouTrack Helpdesk\ub294 YouTrack Cloud \ubc0f Server \uace0\uac1d\uc774 \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc720\ud6a8\ud55c YouTrack \uad6c\ub3c5\uc774 \uc5c6\ub294 \uacbd\uc6b0 \ucd5c\ub300 10\uba85\uae4c\uc9c0 YouTrack\uc744 \ubb34\ub8cc\ub85c \uc0ac\uc6a9<\/a>\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/p>\n\n\n\n

YouTrack\uc744 \uc774\ubbf8 \uc0ac\uc6a9\ud558\uace0 \uc788\uc9c0\ub9cc \ud5ec\ud504\ub370\uc2a4\ud06c \ud504\ub85c\uc81d\ud2b8\ub97c \uc2dc\uc791\ud558\uc9c0 \uc54a\uc740 \uacbd\uc6b0 YouTrack Helpdesk<\/a>\uac00 \uc9c0\uc6d0 \ud300\uc758 \uc694\uad6c \uc0ac\ud56d\uc5d0 \ub9de\ub294\uc9c0 \ud655\uc778\ud558\uace0 YouTrack\uc5d0\uc11c \ud5ec\ud504\ub370\uc2a4\ud06c \ud504\ub85c\uc81d\ud2b8\ub97c \uc0dd\uc131<\/a>\ud574 \ubcf4\uc138\uc694. \ubb34\ub8cc\ub85c \uc2dc\uc791\ud558\uc5ec \ud5ec\ud504\ub370\uc2a4\ud06c \ud504\ub85c\uc81d\ud2b8\ub97c \uc0ac\uc6a9\ud558\ub294 \uacbd\uc6b0, \uc694\uccad\uc790 \uc218\uc5d0\ub294 \uc81c\ud55c\uc774 \uc5c6\uc73c\uba70 3\uba85\uc758 \uc9c0\uc6d0 \uc0c1\ub2f4\uc6d0\uae4c\uc9c0 \uc9c0\uc6d0\ub429\ub2c8\ub2e4. \uc9c0\uc6d0 \ud300\uc758 \uaddc\ubaa8\uac00 \ucee4\uc9c0\uba74 \ud655\uc7a5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.  <\/p>\n\n\n\n

JetBrains\ub294 \ud56d\uc0c1 \uace0\uac1d\uc758 \ud53c\ub4dc\ubc31\uc744 \uc18c\uc911\ud788 \uc5ec\uae41\ub2c8\ub2e4. \uc544\ub798 \ub313\uae00\uc5d0 \uc758\uacac\uc744 \ub0a8\uaca8\uc8fc\uc2dc\uace0, \uad81\uae08\ud55c \uc810\uc774 \uc788\uc73c\uba74 \uc8fc\uc800 \ub9d0\uace0 \uc9c0\uc6d0 \ud300<\/a>\uc5d0 \ubb38\uc758\ud574 \uc8fc\uc138\uc694. \uc5b8\uc81c\ub098 \ucd5c\uc120\uc744 \ub2e4\ud574 \ub3c4\uc640 \ub4dc\ub9ac\uaca0\uc2b5\ub2c8\ub2e4!<\/p>\n\n\n\n

YouTrack \ud300 \ub4dc\ub9bc<\/em><\/p>\n\n\n

\uac8c\uc2dc\ubb3c \uc6d0\ubb38 \uc791\uc131\uc790<\/em><\/p>\n\n

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\n \"\"\n <\/div>\n
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