Gartner Digital Markets Ranks YouTrack Among the Top Software Tools in Its Category

Pavel Kitovkin

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As the year draws to an end, we’ve received some good news about the yearly ranking of issue tracking tools from Gartner Digital Markets.

YouTrack is one of 2020’s top 10 category leaders in Bug Tracking Software according to GetApp, as well as one of the top bug-tracking products in Software Advice’s FrontRunners report.

GetApp ranking

Each year, GetApp ranks the leading business apps in the most popular software categories. YouTrack made it into the top 10 with a score of 87 out of 100 points.

Here’s how YouTrack scored in the five key areas of evaluation:

• Value for money – 20 points out of 20
• Ease of use – 16 / 20
• Functionality – 18 / 20
• Customer support – 17 / 20
• Likelihood of being recommended – 16 / 20

You can view the full GetApp report here.

Software Advice’s FrontRunners report

Software Advice’s FrontRunners report ranks tools according to customer satisfaction and usability based on user reviews.

We’re honored to learn that YouTrack has been named among the top bug-tracking products with an overall score of 4.4 out of 5:

• Functionality – 4.5 out of 5
• Ease of use – 4.0 out of 5
• Customer support – 4.5 out of 5
• Likelihood of recommendation – very likely
• Value for money – 4.5 out of 5

A detailed review is available on the YouTrack Profile page at Software Advice.

At YouTrack, we’re proud to serve you and we really appreciate your continued support!

We also rely on your feedback to help us plan our further product development. It was your feedback that made ease-of-use a top priority for us to work on in 2020. In addition to tips for new users, demo projects, and other features that we recently added to YouTrack, we’re planning on one more major product update, hopefully this year, which should help every member of every team use YouTrack more easily effectively. Stay tuned!

Meanwhile, we invite you to voice your ideas and suggestions about how YouTrack should improve in 2021. Please share your thoughts in the comments below.

Our support team is always happy to help with your requests on how to get YouTrack working most effectively for your team. Don’t hesitate to contact us – we’re here to help!

Your YouTrack Team

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