Category Archives: how-to

Make public! The advantages and disadvantages of public issue trackers

Posted on May 13, 2019 by Natasha Katson

We as users have to deal with different tools every day. The tools may have bugs or be missing a feature we desperately want to have in it. There are different ways users can report these issues. Sometimes we need … Continue reading →

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Make It Workflow — Part 12: Storing Data between Workflow Runs

Posted on April 11, 2019 by Mariya Davydova

Every now and then the question as to whether it is possible to store data between workflow executions comes up. For example, when a team lead wants to show an informational message to the entire team, once to each person. … Continue reading →

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Make It Workflow — Part 11: Updating Batches of Issues

Posted on March 19, 2019 by Mariya Davydova

I’m happy to announce that after almost a year-long break I’m back with the “Make It Workflow” series. Back then, we published a whole load of posts dedicated to talking you through various YouTrack usage scenarios and how to set … Continue reading →

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Case Study: How YouTrack is used by Ubiquiti Networks

Posted on November 27, 2018 by Natasha Katson

Hi everyone! Today we are happy to share with you how YouTrack is used by Ubiquiti Networks, a company that manufactures networking devices such as wireless access points, routers, and switches. One of their most famous products is a wireless … Continue reading →

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Make It Workflow — Part 10: Mastering Mailbox Integrations

Posted on August 27, 2018 by Anastasia Bartasheva

In this installment, we show you a few techniques for extending your Mailbox Integration with workflows.

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Make It Workflow — Part 9: Broadcasting Bulletins

Posted on March 28, 2018 by Mariya Davydova

In previous posts, we have described improvements for popular use cases that you would expect to be supported in an issue tracker. In addition to standard features like time tracking and helpdesk automation, YouTrack is capable of supporting really unusual … Continue reading →

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Make It Workflow — Part 8: Helping the Helpdesk

Posted on March 21, 2018 by Mariya Davydova

Many organizations use an issue tracker to support their helpdesk. YouTrack provides tools that let you communicate with your customers by email without creating accounts for every user. In this post, we describe how workflows help you further improve helpdesk … Continue reading →

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Custom Widgets in YouTrack

Posted on March 19, 2018 by Natasha Katson

YouTrack lets you track activities in different projects and get an overview of the current status of your own tasks on a dashboard. There is a standard set of widgets in YouTrack that you can use at any time. But … Continue reading →

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Make It Workflow — Part 7: Generating Time Reports

Posted on March 14, 2018 by Mariya Davydova

In our previous post, we took a look at the Time Tracking feature and showed you how to use workflows to make sure that your colleagues add work items properly (that is, avoid cheating). In this post, we describe how … Continue reading →

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Make It Workflow — Part 6: Tracking Spent Time

Posted on March 7, 2018 by Mariya Davydova

Welcome back to our Make It Workflow series! In previous posts, we described solutions to problems like how to shield your issues from spying eyes and strategies for streamlining issue creation. From here on out, we’ll look at workflows that … Continue reading →

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