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Category Archives: how-to
Make It Workflow — Part 9: Broadcasting Bulletins
In previous posts, we have described improvements for popular use cases that you would expect to be supported in an issue tracker. In addition to standard features like time tracking and helpdesk automation, YouTrack is capable of supporting really unusual … Continue reading
Posted in how-to, newsletter
Tagged bulletin, emails, makeitworkflow, newsletter, Workflow
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Make It Workflow — Part 8: Helping the Helpdesk
Many organizations use an issue tracker to support their helpdesk. YouTrack provides tools that let you communicate with your customers by email without creating accounts for every user. In this post, we describe how workflows help you further improve helpdesk … Continue reading
Make It Workflow — Part 7: Generating Time Reports
In our previous post, we took a look at the Time Tracking feature and showed you how to use workflows to make sure that your colleagues add work items properly (that is, avoid cheating). In this post, we describe how … Continue reading
Make It Workflow — Part 6: Tracking Spent Time
Welcome back to our Make It Workflow series! In previous posts, we described solutions to problems like how to shield your issues from spying eyes and strategies for streamlining issue creation. From here on out, we’ll look at workflows that … Continue reading
Make It Workflow — Part 5: Propagating Values Between Issues
Over the last month, we have investigated various aspects of the issue lifecycle. We described how to set up granular read and write access for existing issues, how to streamline issue creation, and even how to generate issues automatically. If … Continue reading
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Tagged Javascript workflow, makeitworkflow, Workflow
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Make It Workflow — Part 4: Generating New Issues
Last week, we shared a few tips for streamlining issue reporting. The goal was to improve the simplicity and accuracy of issue creation for your team and for your customers. In this article, we take it one step further. Imagine … Continue reading
Make It Workflow — Part 3: Streamlining Issue Reporting
In previous installments, we discussed how to restrict issue visibility and prevent unwanted updates. We still haven’t covered what is possibly the most important aspect of the issue life cycle — its birth. In this article, we describe how you, … Continue reading
Writing YouTrack Workflows in Your IDE
When we first introduced YouTrack workflows in JavaScript, we also released a built-in editor for writing workflow rules and scripts. While many users enjoy the convenience of writing workflows directly in YouTrack, it does have its limitations. If you would … Continue reading
Make It Workflow — Part 2: Preventing Unwanted Updates
The previous article in our Make it Workflow series showed you how to set up complex visibility restrictions for issues. We limited the ability to read issues to specific groups of people and restricted read access for different sets of … Continue reading