Category Archives: how-to

New Ways to Connect to Your Gmail Account

This post is addressed to those of our YouTrack users who are setting up email notifications to their Gmail accounts or establishing a new connection to the G Suite mailbox. If Gmail denies you authentication, please read on.

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Behind the Scenes with Experimental Features

In YouTrack 2019.1, we introduced a redesigned version of the Issues List as an experimental feature. Thanks to your feedback we think we’ve learned all the pain points. Today we want to share with you some details on how we … Continue reading

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Make public! The advantages and disadvantages of public issue trackers

We as users have to deal with different tools every day. The tools may have bugs or be missing a feature we desperately want to have in it. There are different ways users can report these issues. Sometimes we need … Continue reading

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Make It Workflow — Part 12: Storing Data between Workflow Runs

Every now and then the question as to whether it is possible to store data between workflow executions comes up. For example, when a team lead wants to show an informational message to the entire team, once to each person. … Continue reading

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Make It Workflow — Part 11: Updating Batches of Issues

I’m happy to announce that after almost a year-long break I’m back with the “Make It Workflow” series. Back then, we published a whole load of posts dedicated to talking you through various YouTrack usage scenarios and how to set … Continue reading

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Case Study: How YouTrack is used by Ubiquiti Networks

Hi everyone! Today we are happy to share with you how YouTrack is used by Ubiquiti Networks, a company that manufactures networking devices such as wireless access points, routers, and switches. One of their most famous products is a wireless … Continue reading

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Make It Workflow — Part 10: Mastering Mailbox Integrations

In this installment, we show you a few techniques for extending your Mailbox Integration with workflows.

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Make It Workflow — Part 9: Broadcasting Bulletins

In previous posts, we have described improvements for popular use cases that you would expect to be supported in an issue tracker. In addition to standard features like time tracking and helpdesk automation, YouTrack is capable of supporting really unusual … Continue reading

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Make It Workflow — Part 8: Helping the Helpdesk

Many organizations use an issue tracker to support their helpdesk. YouTrack provides tools that let you communicate with your customers by email without creating accounts for every user. In this post, we describe how workflows help you further improve helpdesk … Continue reading

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Custom Widgets in YouTrack

YouTrack lets you track activities in different projects and get an overview of the current status of your own tasks on a dashboard. There is a standard set of widgets in YouTrack that you can use at any time. But … Continue reading

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