Category Archives: how-to

Case Study: How YouTrack is used by Ubiquiti Networks

Hi everyone! Today we are happy to share with you how YouTrack is used by Ubiquiti Networks, a company that manufactures networking devices such as wireless access points, routers, and switches. One of their most famous products is a wireless … Continue reading

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Make It Workflow — Part 10: Mastering Mailbox Integrations

In this installment, we show you a few techniques for extending your Mailbox Integration with workflows.

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Make It Workflow — Part 9: Broadcasting Bulletins

In previous posts, we have described improvements for popular use cases that you would expect to be supported in an issue tracker. In addition to standard features like time tracking and helpdesk automation, YouTrack is capable of supporting really unusual … Continue reading

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Make It Workflow — Part 8: Helping the Helpdesk

Many organizations use an issue tracker to support their helpdesk. YouTrack provides tools that let you communicate with your customers by email without creating accounts for every user. In this post, we describe how workflows help you further improve helpdesk … Continue reading

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Custom Widgets in YouTrack

YouTrack lets you track activities in different projects and get an overview of the current status of your own tasks on a dashboard. There is a standard set of widgets in YouTrack that you can use at any time. But … Continue reading

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Make It Workflow — Part 7: Generating Time Reports

In our previous post, we took a look at the Time Tracking feature and showed you how to use workflows to make sure that your colleagues add work items properly (that is, avoid cheating). In this post, we describe how … Continue reading

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Make It Workflow — Part 6: Tracking Spent Time

Welcome back to our Make It Workflow series! In previous posts, we described solutions to problems like how to shield your issues from spying eyes and strategies for streamlining issue creation. From here on out, we’ll look at workflows that … Continue reading

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Make It Workflow — Part 5: Propagating Values Between Issues

Over the last month, we have investigated various aspects of the issue lifecycle. We described how to set up granular read and write access for existing issues, how to streamline issue creation, and even how to generate issues automatically. If … Continue reading

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Make It Workflow — Part 4: Generating New Issues

Last week, we shared a few tips for streamlining issue reporting. The goal was to improve the simplicity and accuracy of issue creation for your team and for your customers. In this article, we take it one step further. Imagine … Continue reading

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Make It Workflow — Part 3: Streamlining Issue Reporting

In previous installments, we discussed how to restrict issue visibility and prevent unwanted updates. We still haven’t covered what is possibly the most important aspect of the issue life cycle — its birth. In this article, we describe how you, … Continue reading

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