Anna is a technical writers' team lead at JetBrains. In this interview, she let me look under the hood of our technical writing. Online documentation is one of the pillars of our connection with developers, and Anna is dedicated to making it even better and more user-friendly. Q: Anna, how long have you been working for JetBrains? What background do technical writers normally have? I’ve been with JetBrains for three and a half years. Though any company that produces software products has technical writers in their staff, in Russia you still cannot get a degree as a technical writer.