New Per-Usage Pricing Model for YouTrack InCloud Is Launched

We’re excited to share that the new per-usage pricing model for YouTrack InCloud is launched! As we’ve announced before, this model lets you pay exactly for the number of users or the amount of disk space you need. The first 3 users are always free, so you start paying from the 4th user only.

per usage pricing model

New Free Plan

The new pricing model also introduces the new Free Plan, which is limited to up to 3 users and includes private projects. Starting October 17, 2018, all new instances will be registered with the Free Plan.

Free Trial

If you would like to see how YouTrack scales for larger organizations, you have the option to switch to the free trial from your YouTrack settings. The free trial is limited to 14 days, lets you add up to 100 users, and gives you up to 10 GB of disk space.

You’re welcome to switch back to the free plan or start a commercial subscription at any time during your trial or within one month after the trial expires.

Monthly Subscriptions

We calculate the cost at the end of each month according to the maximum number of user accounts registered in your system during the month. Banned user accounts are not included in the calculation.

Annual “True-Up” Billing

At the beginning of the year, you purchase a certain number of users (and get 2 months free). You may add more users throughout the year. YouTrack tracks the maximum number of users each month. At the end of the year, we will charge you for the total number of extra users added each month, based on the monthly pricing.

Storage Limits

1 USER = 1 GB

If you’re consuming storage more actively than you do user accounts, your charges will reflect the greater of the two. The same pricing is applied to storage limits, in GB, as to the number of users.

YouTrack Standalone

YouTrack Standalone pricing model stays unchanged.

Existing Customers

Don’t worry – we will keep supporting the current plans for existing customers. You’re welcome to:

  • Extend your current plan for as long as you wish, but you won’t be able to change your plan to increase or to decrease the number of users with one of the old plans.
  • Switch to the new pricing model at any time. As an additional benefit, you get 3 months for free when you switch to an annual subscription.
  • Switch to the new Free Plan at any time. If you have more than 3 users, you can still switch to the new Free Plan. Your extra users will be banned automatically. To avoid it, revise your users and ban those you don’t need manually, before switching.

If you’ve outgrown your current plan, you will benefit from switching to the new model, as your transition will be much smoother and will not cause the price to increase rapidly. You’ll be able to add users one by one, if and when you need them.

Check out the new Pricing page with a handy pricing calculator, as well as the FAQ which should cover any questions you may have. If you have any additional queries, please feel free to leave the comments below or contact us.

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Important Security Notice – Vulnerability disclosing logins and names of YouTrack users

What happened

On October 18th, 2018 at mid-day we became aware of a security vulnerability in YouTrack InCloud and Standalone instances in which the guest user was banned. This security breach affected YouTrack instances starting from version 2018.1 through version 2018.3.46581 where the issue was fixed.

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YouTrack 2018.3 is Released!

Please welcome YouTrack 2018.3!


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Discontinuing the Old Workflow Editor Starting from YouTrack 2018.3

If you are working with YouTrack workflows in a separate workflow editor that supports a domain-specific language instead of JavaScript, we are here to inform you that we will discontinue supporting it starting from 2018.3. YouTrack 2018.3 will require all new workflows to be written in JavaScript.

Screen Shot 2018-09-19 at 11.16.37

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Make It Workflow — Part 10: Mastering Mailbox Integrations

In this installment, we show you a few techniques for extending your Mailbox Integration with workflows.

mastering mailbox integrations

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YouTrack Shortcuts to Speed up Your Day

Have you ever wondered how much time you would save if you didn’t have to find, click, and select everything with your mouse (or yet your trackpad)? Shortcuts in YouTrack cover most of the daily operations whether it’s creating, editing or navigating between issues, commenting, or changing attributes.


It’s not easy to remember all the keyboard shortcuts, so here is a list of some of our favorite shortcuts that we use most often in our team.

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YouTrack 2018 Q3 & Q4 Roadmap

We’ve got some exciting features lined up for development in the second half of the year. As usual, our roadmap is just a projection. We can’t promise that we will deliver everything you see here — or that we won’t build other features. In our agile practice, we reassess our priorities on a regular basis.

2018 Roadmap@2x

Here’s what we’ve got lined up so far.

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YouTrack 2018 Q1 & Q2 Roadmap Retrospective

Last January, we published a Roadmap for Q1 and Q2 2018. Here’s a look back at what we managed to deliver in the past six months and a little insight into our plans for features that didn’t quite make it out the door.

2018 Retrospective

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Introducing the YouTrack App for Slack


Here at JetBrains, we use Slack to boost productivity and stay connected. Since apps became available in Slack, we thought it would be a good idea to build one for YouTrack. We’ve been testing the app internally for the last few months and are happy to make it available so you can use it too.

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Case Study: YouTrack, Warhorse, and the Deliverance of gamedev agile processes

Hi everyone!

As you know, YouTrack is used by development teams across lots of different kinds of industries: software, retail, marketing, and game development, among others. The process of using an issue tracker in these industries is pretty similar, although everybody has their own idea of how to use it best. Today I am happy to share the experience of using YouTrack by Warhorse Studios, a Czech game development studio famous for its game – Kingdom Come: Deliverance.


There are more than 100 people currently working in the company. We were lucky enough to have a little Q&A session with Martin Klima, Warhorse studios’ Executive Producer.

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