YouTrack And Raygun For Smarter Issue Tracking

This guest blog post is brought to you by Freyja Spaven, a Digital Marketing Specialist at Raygun. Please post your questions as comments below, and the author will address them.

Screen Shot 2016-06-10 at 13.17.16

Do software bugs ruin your day?

Or maybe even your week, when you get tasked with solving an issue that you just cannot get to the bottom of.  Or perhaps even worse, when you’re the one who has to deal with the fallout from a major incident.

Chances are you wished you had something robust in place to deal with these situations when and after they happen. But the time to get a great issue management workflow in place is right now. Luckily, we know a nifty little setup that just might be the smoothest error management workflow possible.

YouTrack and Raygun is a good match, working together in harmony. Raygun automatically finds and diagnoses errors and issues in your software applications, bringing them to your attention on a dashboard with charts and statistics thrown in for good measure. It also groups errors that are seen to be the same so you don’t get overwhelmed with notifications for every single. Click into any error group to get diagnostic details about the error right down to the line of code it happened on. Awesome, right?

It gets even better because you can connect Raygun with YouTrack, and with two clicks do things like attach the diagnostic information to an existing issue in your YouTrack issue tracker, or create a new issue.

You may already find that YouTrack is a fantastic issue tracking and project management tool. But now that you can attach the diagnostic information about each error to a YouTrack issue, you’ll never have to waste time hunting down the root cause of the issue.

After adding the details of your YouTrack server to your Raygun account, drilling down into an error group will show YouTrack options under the integrations dropdown. Click the option that you require and you’ll be able to assign it to an existing issue in YouTrack, or create a brand new issue. The issue will contain a link back to Raygun, allowing everyone to immediately view the exception’s stack trace, the environment data from the user’s system, if it’s from a website or application, and the server and request data.

With Raygun, your team is instantly notified about every error that is occurring in your software applications. Placing it in your issue tracker takes seconds, where it can be assigned and resolved. Having the error data available from a link makes it faster and less painful to reproduce.

View the instructions on how to set up Raygun with YouTrack.

Special offer for YouTrack customers

There really is nothing to lose by giving the Raygun plus YouTrack integration a try.
Use the voucher code YOUTRACK50OFF at the end of your 30-day free trial period to get $50 of free account credit on your Raygun plan. This offer applies to new customers only, but if you’re an existing Raygun and YouTrack customer and don’t have this integration set up yet, now’s a great time to make it happen!


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YouTrack 6.5.17105 Is Here

Please welcome a brand new YouTrack 6.5.17105.

This minor update introduces a number of fixes, including:

  • Security issue
  • Jira integration
  • Problem with images with Cyrillic names

Check the Release Notes for more details.

Download YouTrack 6.517105 today and enjoy the enhanced issue tracking.

All the InCloud servers will be upgraded next Monday, May 30, according to our Maintenance Calendar.

The Drive to Develop

The JetBrains Team


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Adding YouTrack issue links on GitHub

This guest blog post is brought to you by Nuno Pinheiro, the author of a Chrome extension for navigating to your issues from a GitHub commit/PR page. Please post your questions as comments below, and the author will address them.

When assessing the issue tracker to use in a project, if the project is hosted on GitHub, it is really easy to start using the GitHub issue features. It is configured out of the box, and your commits and comments can have hyperlinks to your issues if you refer them. But if you are developing the project professionally, you will probably want to use a more powerful tool such as YouTrack, enabling, for instance, powerful reporting and workflows.

When you start using YouTrack, you will be interested in integrating your code repository with the issue tracker. With this integration, you can refer issues from your commits, and YouTrack will be able to tell you which commits and Pull Requests (PR) are related to your issue. With those commits, you can also perform operations on your issues using commands.

But I feel there is still a missing piece. As I previously said, if you are using GitHub issues, you can navigate to your issues from the commit/PR page. The same is not possible if you are using an external issue tracker such as YouTrack. GitHub does not recognize the issue references, and will not provide a link to your issue tracker. This means that if somebody inserts an issue reference in a commit message or pull request, you will need to manually copy the issue identifier, open the YouTrack page, and paste the identifier into the search field. This can be pretty annoying if you are skimming through several commits or PRs and want to check all the referred issues. Although it is not a critical factor when choosing your issue tracker, it still affects your team.

To fix this problem, and save some seconds per day, I developed a Google Chrome extension which adds this functionality to GitHub! This configurable extension detects when you navigate to a GitHub page, and checks if the current project is configured to be linked with a YouTrack repository. If it is, it will find all the issue identifiers in the page, and inject a link to the corresponding YouTrack page.
GitHub link injection sample

After talking with JetBrains, they challenged me to go even further. Through the existing RESTful API, besides injecting a direct link to the tracker page, we also added a preview containing the summary and description! In case you are using a private tracker, you will need to be logged in it to enable this feature.

Installing and Configuring

You can install the plugin from the chrome web store. In case you are interested, you can also package the plugin yourself from the source code .

After installation, you can access the management screen by clicking on the button next to the address bar.


This will open your management screen where you can read, create, update and delete existing configurations.


Each configurations contains four fields:

  1. Repository – The name of the repository
  2. Key – The short name used in your YouTrack issues
  3. TargetUrl – The YouTrack URL which will be used to create the issue links
  4. Type – The type of the issue tracker

To start importing your configurations from YouTrack, click on the import button and paste your URL. In case your solution has a context path do not forget to add it to the link. For example, if you are using the cloud hosted solution, you will need to add “/youtrack” to the URL.


The plugin is not able to fetch the GitHub repository information from the projects, so it will try to guess the project names based on the name configured in YouTrack. For example, when loading the projects from, some of the projects, such as kotlin, will have their names properly guessed. You may still need to fix some of them.


The plugin allows multiple configurations for the same code repository, in case you are fixing issues from multiple YouTrack projects. All the configurations will be synced in your Google Account. This means that you only need to import the configurations once, and they will be available for you in any chrome browser which is connected to your account.

Since building software and issue tracking are all about teamwork, the management screen also contains an export feature. To export, select all the configurations you want to export. Click on the export button, and a json representation of the configurations will be displayed. Simply copy paste it into a file, your documentation, or an e-mail, and share it with your colleagues.

To import those configurations, click on the import button, select the Exported Json option from the “Import From” option, paste the configurations!

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Meet the YouTrack Team at the Agile Alliance Technical Conference 2016

YouTrack team is going to Raleigh, NC, US this week. We are attending and sponsoring the first Agile Alliance Technical Conference (AATC2016).  So, let’s meet at the AATC2016 on April 7-8 2016! We are focused on our Team tools: TeamCity, Upsource, YouTrack and Hub this time, as we believe that agile is about bringing value to development teams, and all our team tools follow agile principles and make teams more productive.



Stop by the JetBrains booth, if you are around. We’ve prepared live product demos, team tools sticker quiz, IDE license drawing, good coffee with the JetBrains special chocolate, and good company just to chat!



Keep the Drive to Develop,

The JetBrains Team

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Privacy Policy and Safe Harbor and how they impact YouTrack InCloud Customers

Recently we have updated our Privacy Policy. Please read the updated full version. Just to remind, Privacy Policy describes which data we collect from our customers, how we store it and use it. It mostly refers to our InCloud customers, since we host and store their databases in our cloud. So, please read carefully and feel free to contact us if you have any questions.

Changes in Data Transfer Rules between EU and the US

The EU Court of Justice recently passed a ruling that affects the Safe Harbor agreement between the EU and the US, which is used as a means to transfer data between the EU and US while safely complying with data protection laws.

Although the final outcome of this is yet to be determined, at JetBrains we have taken some additional measures by allowing you to decide where you want your data to be hosted as a YouTrack InCloud customer. To this effect,

  1. We have added information about your current Data Center location to the General Settings. It will be either EU or US, according to your Geo Location when having created your instance.
  2. If you would like to change the location, please contact our technical support and we will move your instance.
  3. For new instances, and independently of Geo Locations, we have added an option to choose Data Center location (EU or US) when signing up.

Keep the Drive to Develop,

The JetBrains Team

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Fresh YouTrack 6.5.17057 Is Available

Welcome an updated YouTrack 6.5.17057!  This minor release brings a set of useful bug fixes, including project wizard and icons in Chrome issues. Check the full list of the Release Notes for more details.

Download YouTrack 6.5.17057 now and upgrade the latest version today.

YouTrack InCloud instances will be upgraded to the latest build on Monday, March 21, 2015, according to our Maintenance Calendar.

Keep the Drive to Develop!

The JetBrains Team

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Integrate YouTrack with TMetric Time Management

TMetric is a free time tracking web-application. It allows you to track time you and your team spend on various activities in different systems. YouTrack can be one of these tools. To enable an integration, you need to install a browser extension only.

How is it different from time tracking in YouTrack? 

Time tracking in YouTrack allows you to track time spent working on YouTrack issues  and create time report based on added work items.  If you want to track time in multiple tools, TMetric is a good helper.

How does it work?

It’s very simple. You click Start timer link that appears next to the issue summary when you start working on the issues,  and TMetric starts tracking time.

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When you’re done, or want to stop the timer for any reason, just click Stop timer.

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How do I get my results?

When you log in to TMetric application, you get your spent time summary, for example, for Today. You can navigate directly to any YouTrack issue, start or stop an issue. You can also add time manually.

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Some tips of using the integration

  1. When you start the timer in another issue, the timer stops for the previous issue. That’s OK, human multitasking is a myth.
  2. If you stop or start the timer in TMetric, the status of the timer is updated in YouTrack.
  3. To open the issue in YouTrack, click the ID next to the issue in the list. If time tracking is enabled in your YouTrack project, use these links to switch from TMetric and add your time spent as a work item in YouTrack.

How to setup the integration between YouTrack and TMetric

  1. Install the TMetric browser extension for Chrome or Firefox:

2. Click the TMetric icon next to the address bar in your browser.

3. Log in to your TMetric account or register for a new account with TMetric.

Here you go,  the extension is enabled and available for use in YouTrack.

For more details, please check the our documentation.

Please note, that integration has been developed by the TMetric (Devart) team. It has been verified by the YouTrack team. However, if you have any questions, please address them to Devart support team.

Keep the Drive to Develop!

The JetBrains Team

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Integrate YouTrack with PractiTest

Good Monday everyone! We have a good news to share today. Recently, we’ve been contacted by PractiTest (Test Management Tool) team. Thanks to them, you can now integrate YouTrack for tracking bugs with PractiTest for running and tracking tests. Sounds great, isn’t it?

How does the integration work?

When you connect your YouTrack instance with PractiTest, following these simple steps, you’ll get the following benefits:

When you run a test step in PractiTest and it fails, you can create a new bug in YouTrack just by pressing Fail and Issue button.

Screen Shot 2016-02-29 at 15.46.25








You’ll be navigated to YouTrack ->New Issue form with prefilled issue summary with the test name and description filled with the failed test step description:

Screen Shot 2016-02-29 at 15.50.02

After reporting the issue, please note, that you need to go back to PractiTest and enter this issue ID and press the Link existing issue button. You can enter multiple issues at once by separating them using commas or spaces.

Screen Shot 2016-02-29 at 15.57.53









The issues are linked to the test step now. Clicking on the issue ID opens the issue in your YouTrack instance.

Follow these instructions to configure this integration, and enjoy using YouTrack and PractiTest together! Please contact PractiTest support team, if you have any questions about the integration.

Good luck with running tests and tracking issues!

The JetBrains YouTrack Team

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Security Vulnerability Patch in YouTrack 6.5.17031

Please welcome a fresh YouTrack 6.5.17031 update. This minor release is very important, because it contains a fix for the recently discovered vulnerability to XML External Entity (XXE) attack. It affects XML-based REST API, such as user import or command intellisense API. This attack may lead to the disclosure of confidential data, denial of service, port scanning from the perspective of the YouTrack host machine. This OWASP article explains the vulnerability in details.

We strongly recommend all our stand-alone customers to upgrade to the latest YouTrack 6.5.17031 build. If you’re using the older YouTrack version, please consider settings the following java start parameters to mitigate the attack:




Please note, that parameter values are intentionally left blank. Please refer to the documentation if unsure how to set them.

All the InCloud servers are already upgraded to the latest build.

For more details about the changes made in this build, please check the Release Notes.

The Drive to Develop

– YouTrack JetBrains Team

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Live webinar: YouTrack + Upsource + TeamCity Come Together

Notice: this post is originally published in the Hub blog. However, the comments are welcome here as well.

If you are using more than one team tool from JetBrains, or planning to start,  you definitely need to  join us Wednesday, February 17th, 15:00 – 16:00 GMT (10:00 AM – 11:00 AM EST) for our free live webinar with Dmitri Nesteruk.


In this webinar, we are going to demonstrate:

  • How our teamware tools can be connected to a single entry, user and permission management point (Hub).
  • How to manage users, groups and permissions in Hub.
  • How to connect different tools to one another.
  • The benefits that the various directions of integration offer to teams using YouTrack, Upsource and TeamCity together.

Space is limited, please register now.

This webinar is geared towards developers of different proficiency regardless of programming language of choice. During the webinar there will be an opportunity to ask questions. The recording will be available after the webinar.

The Drive to Develop!

YouTrack JetBrains Team

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