Are you and your team currently using or looking for a help desk tool for working with support tickets from customers or internal users? Are you already using a mailbox integration with YouTrack for that purpose? If so, we would like to invite you to participate in a study designed to improve our understanding of what teams expect from the tools they use for dealing with support tickets. Qualif

Good news, international teams! We’ve localized YouTrack into Korean, Brazilian Portuguese, and Simplified Chinese. These official translations are maintained by JetBrains, and they will be updated with all future releases of YouTrack in addition to the current languages (English, Russian, German, French, Japanese, and Spanish). Here's a quick refresher on how the YouTrack language settings

YouTrack 2021.3 comes with Timesheets, a major new time-tracking feature that makes it easier than ever to track, manage, and report time spent on tasks and projects. We’ve also added GitLab to the import wizard and fully localized YouTrack into three more languages.We are now discontinuing the legacy REST API, so please make sure all your custom integrations are migrated to the new REST API. Read

Time tracking is vitally important for productivity, but there is no single time tracking method that works perfectly for everyone. Some prefer to have their time tracked automatically, others want to manually record their time entries, and there are even people who need to create reports from time tracking data and analyze them. The good news is that YouTrack can help you maintain accurate tim

In this blog series, we introduce you to useful features inside YouTrack and show you how to use them effectively. In this post, we’ll show you how to set up dashboards for executive overview, team view, personal backlogs, and guest landing pages. Dashboards can be used to provide a running report, so you are always informed about the current state of your projects and tasks in YouTrack. The

Usually, issue trackers and IDEs go hand in hand, which is why we’ve revamped the YouTrack plugin for IntelliJ-based IDEs. The plugin integrates with your favorite JetBrains IDEs – AppCode, CLion, DataGrip, GoLand, IntelliJ IDEA, PhpStorm, PyCharm, Rider, RubyMine, and WebStorm, as well as with Android Studio, and provides you with access to your issues and notifications right from the IDE. We hav

For software development teams YouTrack 2021.2 brings improvements to integration with GitLab. In addition to fetching commits and merge requests, YouTrack now integrates with GitLab CI/CD to give you more opportunities to organize your process. Now your YouTrack issues can be updated automatically based on the outcome of automated jobs that build and test your software using GitLab CI/CD. Besi

The very first release of this year, YouTrack 2021.1 brings with it several incredible new features. There is the new Notification Center – a place where you can keep track of all the important updates to your work in YouTrack. Then there is the new time tracking functionality we have added to YouTrack Lite. Other enhancements include links support for custom fields, custom attributes for user pro

Welcome back to our Make It Workflow series! We have received several requests from the community to discuss YouTrack features that can be utilized by the QA team. Today we would like to take a look at how to maintain test management scenarios (TMS) in YouTrack. This article will demonstrate how YouTrack can be set up so that you can maintain test management functionality within YouTrack itself, a

Watch on demand the online demo for YouTrack Administrators. You can see in action how to set up and adjust YouTrack to manage your team tasks and projects, and to play nice for the needs of your team and the whole company. The demo is followed by a live Q&A session. You’ll get an overview of how to: Create and set up projects for various teams Make sure project settings and YouTrack workflo

Watch on demand our YouTrack Essentials demonstration, where you can get an overview of how to manage your tasks and projects easily, keep a Knowledge Base, work with your team’s Agile boards, use the time tracking feature effectively, and monitor everything with reports and dashboards. You'll get to see real examples of how JetBrains YouTrack can organize your teamwork in any environment – wheth

You can read this post in English, French, Russian, Korean, Chinese, Japanese, Brazilian Portuguese, and Spanish. We are excited to announce the release of YouTrack 2020.2 which comes with a built-in Knowledge Base! Now you can build a public knowledge base and keep internal documentation right inside YouTrack, alongside your tasks and projects. YouTrack can keep your team’s collective know

The current situation has forced some companies to temporarily close their physical offices and have their staff work from home. The concept of working remotely may not be new, but for many organizations in Southeast Asia, this is the first time they’re putting it into practice on a large scale. Watch the recording of our online event to see how your team could get ahead of the game! (more&helli