We as users have to deal with different tools every day. The tools may have bugs or be missing a feature we desperately want to have in it. There are different ways users can report these issues.
Sometimes we need to send the companies an email, other times we should fill out a form on their website, or if we want to report an issue a little less privately, we can always use social media, which we might scare the developers of the application into getting our issue solved a little bit quicker? But is there a better way? In our opinion, there is. They are what’s known as Public issue trackers. But for some reason, very few companies use them. Today I want to talk about the advantages and disadvantages of having a public issue tracker and share some tips on how we handle the one we use at JetBrains.