Here’s what Serge Baranov, JetBrains’ legendary tech support engineer, had to say to on the matter. Hi Serge! Have you heard of Jony Ive, Apple’s chief design officer a.k.a “the man from the white room”? Every Apple press conference (WWDC) has a video with him, showing an empty all-white room. Some say Jony Ive is not a human but only an app. There’s a similar myth about you at JetBrains: people believe you’re not a real person but some advanced futuristic AI! I guess it’s because you work from home, invisible to your colleagues, and you respond to user requests almost 24/7, at lightnin
Should Tech Support Engineers Code?
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