Should Tech Support Engineers Code?
Here’s what Serge Baranov, JetBrains’ legendary tech support engineer, had to say to on the matter. Hi Serge! Have you heard of Jony Ive, Apple’s chief design officer a.k.a “the man from the white room”? Every Apple press conference (WWDC) has a video with him, showing an empty all-white room. Some say Jony Ive is not a human but only an app. There’s a similar myth about you at JetBrains: p