Author Archives: Mariya Davydova

Make It Workflow — Part 5: Propagating Values Between Issues

Over the last month, we have investigated various aspects of the issue lifecycle. We described how to set up granular read and write access for existing issues, how to streamline issue creation, and even how to generate issues automatically. If … Continue reading

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Make It Workflow — Part 4: Generating New Issues

Last week, we shared a few tips for streamlining issue reporting. The goal was to improve the simplicity and accuracy of issue creation for your team and for your customers. In this article, we take it one step further. Imagine … Continue reading

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Make It Workflow — Part 3: Streamlining Issue Reporting

In previous installments, we discussed how to restrict issue visibility and prevent unwanted updates. We still haven’t covered what is possibly the most important aspect of the issue life cycle — its birth. In this article, we describe how you, … Continue reading

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Make It Workflow — Part 2: Preventing Unwanted Updates

The previous article in our Make it Workflow series showed you how to set up complex visibility restrictions for issues. We limited the ability to read issues to specific groups of people and restricted read access for different sets of … Continue reading

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Make It Workflow — Part 1: Restricting Issue Visibility

With this article, we begin a series of blog posts that demonstrate how to support specific processes in YouTrack with the help of workflows. This post is devoted to visibility restrictions. Specifically, we’ll show you how to restrict visibility so … Continue reading

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Helpdeskers, Support Multiple Customers in a Single YouTrack Thread

Starting with v5.1, YouTrack can be used as a helpdesk without having to create accounts for your customers (the setup process is described here). Well, we’ve just released YouTrack 5.2 which enhances this functionality by allowing you to support multiple … Continue reading

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