Author Archives: Mariya Davydova

Make It Workflow — Part 1: Restricting Issue Visibility

With this article, we begin a series of blog posts that demonstrate how to support specific processes in YouTrack with the help of workflows. This post is devoted to visibility restrictions. Specifically, we’ll show you how to restrict visibility so … Continue reading

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Helpdeskers, Support Multiple Customers in a Single YouTrack Thread

Starting with v5.1, YouTrack can be used as a helpdesk without having to create accounts for your customers (the setup process is described here). Well, we’ve just released YouTrack 5.2 which enhances this functionality by allowing you to support multiple … Continue reading

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