Hello everyone! Thanks to our users, we receive lots of feedback every day. You post questions in our forum, create issues in our bug tracker, and, of course, you send us emails.
If you get feedback emails on a regularly basis, like we do, and your support team or a member of your development team processes them, you've probably faced the tiny inconvenience of keeping track of the status of an email and the person responsible for it.
Faced with this challenge, we wanted to find the best way to track all of these things, so no precious question would be left unanswered.
In JetBrains, we pract