Features How-To's Tips & Tricks

New Ways to Connect to Your Gmail Account

This post is addressed to those of our YouTrack users who are setting up email notifications to their Gmail accounts or establishing a new connection to the G Suite mailbox.

If Gmail denies you authentication, please read on.

Does this concern users successfully connected to G Suite?

No, your current settings of Gmail notifications and G Suite integrations should not be affected so far.

What has changed?

Google introduced changes to the process of connecting to external applications. Google accounts have settings that restrict access to third-party applications that use a less secure sign-in technology. By their definition, this applies to connections that authenticate with a username and password.

How can YouTrack users make the new connections to Gmail work?

Please follow the setup requirements for your Google account based on the current setting for managing less secure apps. The requirements apply to the Google account that you use to authenticate with the Gmail server.

If you’re connecting with a Google account that you manage yourself, the following options are available:

    • Generate an application-specific password (App Password) in your Google account (please refer to Sign In using App Passwords in Google Account Help) and use it for authentication. Leave the option to enable access for less secure apps in your Google account Off.
      Passwords can only be used with accounts that have 2-Step Verification turned on.
    • Enable Less secure app access for your Google account and connect using your username and password (not recommended).

If you use a Google account that is managed by your organization as part of G Suite, verify which of the following settings is currently enabled for your domain:

    • Disable access to less secure apps for all users, or
    • Allow users to manage their access to less secure apps.

Please refer to the Incloud or Standalone documentation for further steps with the settings above.

Please get in touch with us if you have any questions or difficulties – we are here to help!

The YouTrack Team

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