E-mail Threading for Notifications
As you’ve probably noticed, we’re reducing the amount of notifications by merging changes made by one user into a single e-mail containing only the resulting change. That enables fast tweaking of reported issue without bothering its assignee several times.
Moreover, if your e-mail client supports threading, notifications about the same issue can be merged into a single thread.
GMail conversations are supported too:
And that’s how it looks in Thunderbird:
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YouTrack Now With Improved Knowledge Base Collaboration
The YouTrack 2023.2 release brings powerful updates to article collaboration in the Knowledge Base, improves the experience of both support teams and customers within helpdesk projects, adds Turkish language support, and supercharges YouTrack’s performance for everyone working with tasks.
Helpdesk Projects Arrive in YouTrack
YouTrack 2023.1 introduces YouTrack Helpdesk, which enables you to streamline your customer support services for both external and internal clients.
YouTrack Roadmap 2023
Our product commitment and aspirations. What we’re working on. Broad goals for 2023 and beyond
Watch the “YouTrack Project Management: Essentials for Getting Started” Online Demo
You’ll get an overview of how to manage your tasks and projects easily, work with your team’s Agile boards, use powerful time tracking, create Gantt charts effectively, and see what’s going on with reports and dashboards.