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Introducing Per Usage Pricing Model for YouTrack InCloud

Coming into effect Autumn 2018, we are moving to a new per-usage pricing model for YouTrack InCloud, which also introduces a free plan with private projects. You will pay only for the user accounts you have each month. The new pricing model also introduces a new free plan which now includes private projects.
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Why the Change

Thousands of our customers for a long time have been using our cloud version YouTrack with subscription based on plans limited by a certain number of users and storage. But we listened to their feedback and saw the following drawbacks of the model:

  • The average price per user can shift within a single plan depending on the actual number of users you have. For example, if you have 26 users the average price per user is $6 but if you have 50 users, the price decreases to $3 per user.
  • When you outgrow your current plan, switching to a bigger plan causes a hike in price, which often requires additional budget planning.
  • The Free plan with public projects in many cases prevents the use of YouTrack for commercial projects; as they require keeping the data private.

We believe this new model is much simpler and easier to understand. You only pay for what you use. It allows better budget planning and overall it provides everyone with a more flexible model; be these small-to-medium sized teams or large corporations. The lower entry costs also make adoption easier.

Per Usage Pricing Model Benefits

To cut a long story short, let us summarize the benefits of the new pricing model:

  • Fair Billing — allows you to pay for the exact number of user accounts.
  • Smooth growth — add a single user without a rapid price increase.
  • The free plan includes private projects — full-featured issue tracker for small teams.
  • Smooth transition from the free plan to a commercial plan, adding one user at a time.
  • The average price per user decreases as you grow.

Existing Customers

We will still keep supporting the current plans for existing customers. You will be able to prolong your subscription for your current plan as long as you wish, but you won’t be able to upgrade your current plan to increase the number of users with one of the old plans. You are welcome to switch to the new pricing model at any time. As an additional benefit, you get 3 months for free when you switch to an annual subscription.

If you’ve outgrown your current plan, you will benefit from switching to the new model, as your transition will be much smoother and it won’t cause the price to increase rapidly. You’ll be able to add user by user, as you need them.

For more information, please check out the new pricing details as well as the FAQ which should cover any questions you might have.

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7 Responses to Introducing Per Usage Pricing Model for YouTrack InCloud

  1. Avatar

    Raphael Reitzig says:

    April 13, 2018

    Interesting! Is there a particular reason this is restricted to YouTrack, and to Cloud?

    • Valerie Andrianova

      Valerie Andrianova says:

      April 13, 2018

      Hello Raphael,
      Actually, we do offer true-up model for other products as Enterprise licensing model: However, it may not be convenient for all the customers to use such model for Standalone products, as some of the servers may run behind the Firewall.

  2. Avatar

    Marc says:

    September 17, 2018

    When will the new price Modell be launched?

  3. Avatar

    Marc says:

    September 26, 2018

    Hello, its now Autumn 2018. When will the new price Modell be launched? Thx.

    • Valerie Andrianova

      Valerie Andrianova says:

      October 1, 2018

      Hello Marc,
      We’re planning to launch the new model by the end of October at the moment. We will notify all our InCloud customers by the email with the final date about a week prior. So please stay tuned!

  4. Avatar

    Henk says:

    December 17, 2018

    This is a big price hike in disguise.
    We are on a 25 user plan which costs us $713. With the new per-use pricing this will be $1100. There is nothing beneficial about this. Seriously!?

    • Avatar

      Natasha Katson says:

      December 18, 2018

      Hello, you are very welcome to stay with the old plan if you don’t want to switch. But for some users, the new pricing model is more convenient than the old one.

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