What’s Next: YouTrack Roadmap 2020

Elena Pishkova
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We’d like to share with you our vision of what’s to come for YouTrack product development in 2020. Some major upcoming features on our roadmap include Articles, which are knowledge base pages, reactions in issue comments, an out-of-the-box Helpdesk solution, a group of changes to introduce a simplified user interface, and an Inbox for your notifications.

Please read ahead to learn more about our works in progress.

Major changes

Articles. These are editable knowledge base pages where your content will be available right next to your issues, boards, and reports in YouTrack. In Articles, you’ll be able to add text and images, create sub-pages, and store all the necessary information about your projects. You’ll also be able to manage permissions and restrict access to sensitive information.

Reactions. Emoji reactions are already used daily in communications, so we want to make it possible to use them in the issue comments. This will allow you to react quickly to your colleagues’ comments, images, and so on.

Inbox. As the number of messages about your projects increases, it becomes even more important to be able to get the most out of them. We want to add an Inbox that allows the UI to display notifications, such as regular notifications, system notifications, the reactions stream, and What’s New updates.

Simplified user interface. In addition to providing more features for agile and diverse teams, we also realize that some users need a simple look and feel, so we are working on a group of improvements that will introduce a new, simplified issue-list view and make navigation across YouTrack easier.

Organizations. This option allows YouTrack administrators to organize users and their projects into groups called Organizations, which allow them to follow the team or work structure.

Helpdesk solution. Currently, YouTrack is often used to track and work with incoming mail or to issue requests from external and internal users. We are planning to expand on this use and provide an out-of-the-box Helpdesk solution with an embeddable form and knowledge base.

Feature requests

JT-32201 – VCS integration feature that allows reviews and changes to be linked to issues across different projects.
JT-28903 – VCS integrations pull requests support.
JT-22980 – Configure custom fields visibility per user group.
JT-5962 – Ability to specify several groups when limiting access/sharing.
JT-18173 – Integration with Zapier application.
JT-55627 – YouTrack as a cluster, performance improvements.

More experiences to be upgraded

We are building YouTrack to be adaptable to fit the needs of your team. So the list below does not merely include specific functionality to be added. Instead, it contains our vision of the priority usage scenarios that we will continue to work on in order to make them more user-friendly and powerful.

Project tracking experience. We’re also adding improvements to time-tracking and project management functionality.

Agile boards experience. We are going to look closer at how various agile teams work and enrich the functionality of Kanban and Scrum boards.

Mobile application use. Starting with the push-notifications feature for YouTrack Mobile on Android, we are going to continue to adapt and improve our mobile version. We will be working on a new look and feel for the interface, as well as stability improvements. To enrich the experience of working with issues from a mobile device, we are planning to support doing contextual searches, linking issues, adding tags and work items, in addition to Markdown improvements.

Onboarding experience. We plan to make the onboarding process for new YouTrack users easier and more comprehensive.

 

We hope that these selections for YouTrack development correspond to the features you voted for. Please note that we’ve shared our vision, but all forward-looking items are subject to change.

We rely on your feedback, so please share your thoughts in the comments below. To get the latest updates, subscribe to our blog and follow us on Twitter.

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23 Responses to What’s Next: YouTrack Roadmap 2020

  1. Nikolay says:

    January 13, 2020

    Great! Very good!

  2. Max says:

    January 14, 2020

    Looking forward for new features!!!

  3. Tom says:

    January 17, 2020

    I really hope there is a Confluence import tool for the Article feature. We have switched away from JIRA and would love to do the same with Confluence.

    • Elena Pishkova says:

      January 30, 2020

      Thank you, Tom! We’re working on that.

      • Tom Kirstein says:

        February 29, 2020

        Awesome!

  4. Chris says:

    January 29, 2020

    Hello!

    Looking forward to the new features!

    If we have feedback for improving YouTrack, where is the best place for those running/using YouTrack to post ideas and suggestions so that they get seen by the right persons? (e.g. you mentioned ‘voting’).

    • Elena Pishkova says:

      January 30, 2020

      Hello Chris!

      We have a public tracker for feature requests and bugs in YouTrack, which is available here.

      In YouTrack, you can search for specific requests or sort by votes. You can also vote for the features you would most like to see implemented.

      In the event that you and your users have some ideas in mind that have not yet been requested, feel free to submit your feedback to us simply by creating a new issue.

      We’re looking forward to getting feedback from you and your team!

  5. Christian says:

    January 31, 2020

    What about python API?

    • Elena Pishkova says:

      February 3, 2020

      We were planning to deprecate the old library by the end of February. However, we’ve decided not to do so until after we have released the new one, and we expect this to happen at the beginning of March. Both libraries will be available together for a short time, but please be prepared for the old one to be deprecated not long after the new one is released.

  6. Oleg Fomin says:

    February 7, 2020

    Very(!) interested in articles!

    In a small-sized teams it’s very convenient to have issue tracker and documentation in one place.

    • Elena Pishkova says:

      February 7, 2020

      Oleg, thank you! We’re doing our best to get closer to the release.

  7. BA says:

    February 19, 2020

    Woot! Excited especially about the HelpDesk use-case! And Articles. Awesome stuff!!!

  8. Michael says:

    March 5, 2020

    What’s the planned date for this release?

    • Elena Pishkova says:

      March 5, 2020

      Michael, this is a plan for several releases during the year. We hope to deliver the features one by one as soon as they are ready.

  9. todd kovalsky says:

    March 9, 2020

    ETA on the article pages? Is this meant to function like Atlassian Confluence?

    • Elena Pishkova says:

      March 31, 2020

      Hi Todd,

      we hope to have some news in this regard in Q2. Articles as a part of YouTrack will cover scenarios of creating, editing, sharing and storing information about your projects, so yes, in that sense, it could be considered as an alternative to Confluence.

  10. Jeroen Ticheler says:

    March 31, 2020

    Hi,
    How does YourTrack relate to what you develop in Space? Are the two complementary? Can they be integrated or is YourTrack functionality ported to Space?
    Thanks in advance.
    Jeroen

    • Elena Pishkova says:

      March 31, 2020

      Hi Jeroen,

      we’re developing YouTrack as a tool for those who are looking for a solution to cover the vast majority of scenarios of agile project management, issue tracking and knowledge base creation (in the nearest future).

      Space is a single solution for software development, including features of planning, issue tracking, and collaboration.

      So, these are two separate products. Upon Space release, the team will be looking at providing limited integration with some of our tools where this makes sense.

      • Jeroen Ticheler says:

        April 1, 2020

        Thanks a lot Elena! That was helpful.

  11. Panos Kouvelis says:

    May 2, 2020

    Hi there, some questions regarding the Articles feature.

    1) How is the organization of articles going to be handled?
    a) Will there be functionality to create parent/children relations between articles and view them in an outliner/binder?
    b) Are the Articles going to be organized per project?
    c) Will there be a way to generate an outline of each page and view it somewhere in the page (as a side widget preferably), from the Headings of the page?

    2) Regarding licensing/pricing.
    a) How are you going to handle the case of using Articles as a public-facing knowledgebase? Will we be able to open public view on a Articles sum of pages, to provide user manuals and other information to anonymous public viewers? Is that going to be free or they will count towards our licensed seats?
    b) How is this going to connect with YouTrack projects that are configured to use email integration, in order to be used as service desks? How are public users that send mail for support, going to count towards our licensed seats?

    3) Media richness
    a) Will we be able to embed videos from YouTube or Vimeo?
    b) How about tables?
    c) As media files are very important to any modern knowledgebase, intranet or public, and media files are large by nature. Are there plans to create integrations for embedding files through 3rd party cloud storage? Like OneDrive for Business or Dropbox, or GDrive?

    Thank you in advance for your time.

    • Anastasia Bartasheva says:

      May 7, 2020

      Hi Panos,

      Thank you for your interest! You can join our private early access program to try Articles yourself, please let me know if you’re interested.

      To your questions:
      1. It will be possible to create articles both per project and globally, without any relations. Each project would be a root to a tree hierarchy of this project articles. Articles themselves can be linked with parent/child relations (so-called sub-articles). You will see a sidebar that shows the articles tree. As for article table of contents, it is not planned for the first versions but may appear in the future.
      2. Articles as a feature will be supplied in the scope of current YouTrack pricing. Access to articles will be managed via permissions (there will be separate permissions for creating, viewing, updating and deleting articles; same for articles comments). That means you can grant these permissions to a guest user account and external users will be able to access your public-facing knowledge base without registering in your YouTrack (it is also up to you whether external users will have access to issues or not) and without using the license slots. However, please keep in mind that guest account consumes one license slot (more details: https://www.jetbrains.com/help/youtrack/incloud/Managing-Guest-Users.html).
      Besides that, you’ll be able to control the visibility of each article separately like it is done for issues now. That means you’ll be able to close an article to a particular user group to make it private.
      Nothing changes in regards to mailbox integration (service desk projects). At the moment, external users can create tickets in YouTrack having no account, just by sending an email. Now, these users will also be able to access a public-facing knowledge base having no account as well (the guest account should be unbanned for that). We are currently working on the enhanced helpdesk solution – it will handle the service desk scenario better and more simple.
      3. Yes, sure, it will be possible to embed videos and Google documents (alongside with just attaching your files to an article), create/insert/manage tables and format text in both WYSIWYG and markdown editors. As for integrating with external file storages, we may consider it in the future versions when enhancing the helpdesk.

      Please let me know if you have any questions, I’ll be happy to help.

  12. Sergio says:

    May 17, 2020

    Our organization is using YT for project management, however, there is nothing basically for Product Managers, no obvious way to visualize a roadmap for your management, it would be really nice if there something like product visualization would appear in YT.

    • Anastasia Bartasheva says:

      May 18, 2020

      Hello Sergio,

      Thank you for your input! Roadmaps in YouTrack can be visualized using Agile Boards and Gantt chart.
      However, we do understand there is a huge room for improvement regarding planning tools in YouTrack. In the nearest future, we are going to start addressing this pain point.
      We’d appreciate some input from you on that matter: what do you expect from this feature? do you know any examples of roadmaps you find convenient and easy-to-use – for our reference? which scenarios you’d like to solve with the roadmap feature?
      We’re looking forward to your reply. If it’s more convenient to discuss this in private – please reach me out at anastasia.bartasheva@jetbrains.com or leave a comment in the corresponding feature request: https://youtrack.jetbrains.com/issue/JT-5819. Thank you!

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