YouTrack is now free for teams of 10! All the good news you need to know about the upcoming price change

Elena Pishkova

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We’ve introduced a few changes in YouTrack InCloud per-user subscription pricing to make it better, effective today.

  • YouTrack InCloud is now free for all teams of up to 10 users.
  • For teams of 10+ users, the starting monthly price per user is reduced from $5 to $4.40. The discount increases as you add users. On top of that, with the annual subscription, you save 2 months’ worth of costs (16%) every year.
  • Disk space has increased from 1 GB to 3 GB per user.

There are also upcoming changes to Standalone plans effective August 1, 2020. All current standalone customers are welcomed to use a special offer to renew their subscription with the current prices for as long as they need.

We are actively working on delivering features according to the roadmap, and we’re planning to continue our tradition of including all the functionality in the active license subscriptions and free plans with no additional charge.

Please read on to learn the details you need to know about the pricing change.

 

YouTrack InCloud

YouTrack is now free for all teams of up to 10 users. The free plan for YouTrack InCloud now covers up to 10 users with up to 30 GB storage available in total. With the free plan, all of YouTrack’s functionality is available to you. This includes private projects, which let you control who has access to your issues and projects. The only difference is the custom logo, which is only enabled in paid plans.

Existing customers on per-user plans are included. All existing customers using the YouTrack InCloud Free plan with up to 3 users have been switched to the new 10-user Free plan automatically. All existing customers using paid subscriptions with 10 users or fewer in their subscription have been switched to the new Free plan as well, and they will no longer pay for their 10 users.

For teams of 10+ users, the starting monthly price per user is reduced from $5 to $4.40 with the InCloud monthly subscription. If you opt for the annual subscription, you can save 2 months’ worth of costs (16%) every year on top of that.

The total cost is easier to calculate. No more tiers in price-per-user plans. Your price-per-user depends entirely on the number of users in your subscription package. The monthly price is calculated as the per-user rate multiplied by the number of users. As the number of users in your subscription package increases, the per-user rate is discounted and the total cost of your subscription is recalculated to account for the reduced rate.

As an example, let’s imagine you sign up for a monthly subscription package with 99 users. With 99 users, the monthly rate is $4.40 per user, which amounts to a total monthly price of $435.60. Now imagine that you add an additional user to your subscription package. When you add this 100th user, the per-user rate decreases from $4.40 to $4.39, and your total monthly payment equals $439.00 ($4.39 multiplied by 100).

Adding new users to your monthly or annual subscription also comes with the reduced price, if the total number of users in this subscription reaches the point where the price per user is decreased. Imagine you initially have 50 users in your subscription, which is $4.40 per user monthly. Then, in a specific month, you need to add more users, up to 100. With a monthly subscription, your total cost becomes $4.39 times 100 users, or $439.00. With an annual subscription for 50 users, all the additional users added this month will be calculated using the reduced cost, that is, $4.39 times 50 added users, or $219.50.

Check what your costs might be by using our handy calculator.

Disk space has increased from 1 GB to 3 GB per user. Each user in your free plan or in a price-per-user subscription now adds 3 GB of disk space to your YouTrack instance. Free plan with up to 10 users allows 30 GB of disk space with an additional 3 GB added with each user in your paid subscription. If you use storage more actively than you do user accounts, you will be asked to add more users to your subscription.

These changes are effective May 14, 2020. Once your plan is switched to a new Free plan with up to 10 users, there is no need to cover the unpaid orders for 10 users and fewer with your monthly or annual subscription. Storage space is added automatically to your instance as well.

Existing customers with subscriptions including packages of users: If you currently have a subscription package to the old YouTrack InCloud, with payments per packages of users, you will be able to maintain your plan for as long as you wish. You will not be required to switch to the per-user pricing model. That being said, we still invite you to switch to the new per-user subscription model, and we are offering an additional 3 free months if you sign up for the annual billing option!

You can find new information about your InCloud subscription in the Global Settings of your YouTrack instance. Your subscription details will be updated once your version of YouTrack is upgraded to build 2020.1.5557, which should happen in accordance with our Maintenance calendar.

YouTrack Standalone

YouTrack Standalone remains free for up to 10 users. For larger teams, there are now packages of 25, 50, 100, 500, and 2000 users available.

On August 1, 2020, we will introduce new pricing for new Standalone customers:

  • More package options will be available for various numbers of users: 15, 25, 50, 100, 250, 500, 750, 1000, 2000, and 10000. The price for a new standalone license including a 1-year upgrade and support subscription will be close to, or a little bit less than, the cost of the annual subscription in the InCloud model for the same number of users.
  • Subscription renewal for each new year will be available at 50% off the new license price.

Here are the upcoming Standalone subscription prices in USD:

 

Users New License, $ Subscription Renewal, $
15 600 300
25 1,100 550
50 2,000 1,000
100 4,000 2,000
250 9,000 4,500
500 12,000 6,000
750 14,000 7,000
1 000 16,000 8,000
2 000 20,000 10,000

Enterprise prices for 2000+ users are available upon request. Please contact our sales team.

 

We believe that existing customers should have the option to keep using the plan they had subscribed to.

Existing customers who will have an active standalone subscription by August 1, 2020, will be able to renew their subscriptions with their current plan within the renewal dates for as long as they wish.

Special offer for all customers who once purchased a Standalone subscription and did not renew it by its respective due date: you are welcome to renew your subscription before August 1, 2020, on the following terms:

  • If your license expired more than one year ago, your new subscription is available at 15% off the new license price. The renewed subscription will be extended for one year from the purchase date.
  • If your license expired less than a year ago, your new subscription is available at 30% off the new license price. The renewed subscription will be prolonged for one year from the previous license expiration date.

If your subscription is active by August 1, 2020, you will be able to renew it based on the current price plan for as long as you want.

After August 1, 2020, new subscriptions and renewals after the due date will be available only with the new price plans.

Learn more

Please do not hesitate to contact our sales team with any questions regarding your subscriptions, or check out the InCloud FAQ or Standalone FAQ for additional information.

Your YouTrack team

Comments below can no longer be edited.

16 Responses to YouTrack is now free for teams of 10! All the good news you need to know about the upcoming price change

  1. Michal Fapso says:

    May 14, 2020

    Perfect! Thanks a lot for the 10 free users in the InCloud! This is really great news for small teams.

    • Elena Pishkova says:

      May 14, 2020

      Michal, thank you! 🙂

  2. John Doe says:

    May 14, 2020

    Currently we pay 350 EUR for 1-year standalone (25 users) renewal. According to your new model a renewal will costs us ~ 510 EUR.

    In case we talk a new license the price is even more then doubled (500 EUR old VS ~1020 EUR). Am I seeing this right?

    The in-cloud model is not acceptable for us and our customers – we need to keep the data on-premise.

    • Elena Pishkova says:

      May 14, 2020

      The price for your active standalone subscription is not changing. If you currently have an active standalone subscription and/or going to renew one, or if you’re going to purchase a new standalone subscription now and will have an active subscription by August 1, you will be able to renew your subscription with your current plan within the renewal dates for as long as you wish.
      Please, contact our sales team if you have any questions regarding your subscription renewal prices. We are always here to help!

  3. Gerry says:

    May 14, 2020

    I am a single PhpStorm user, currently retired. Can I use YouTrack for free? Am I understanding this correctly?

    • Elena Pishkova says:

      May 14, 2020

      Gerry, sure, you may use YouTrack for any team from 1 to 10 users for free regardless of the fact you’re using any other JetBrains products. Please, feel free to choose your edition – InCloud or Standlone – here and give YouTrack a try!

  4. Micko says:

    May 15, 2020

    Do you still count customers as users? To allow customers to sign up, submit bugs, comment watch and vote, they all need user licenses. Is this still correct for both cloud and self hosted?

    • Anastasia Bartasheva says:

      May 15, 2020

      Micko, yes, that is correct. However, please note that your customers can submit bugs, post comments and receive notifications about updates to their issues via emails, without having to sign up (and without consuming a license slot). This is our helpdesk solution, please refer to https://www.jetbrains.com/help/youtrack/incloud/Use-YouTrack-as-a-Help-Desk.html for further details.
      We are currently working on enhancing our helpdesk solution to allow external users viewing their issues and creating them via configurable forms, but I’m afraid we cannot provide any estimations at the moment – stay tuned!:)
      Also, you can allow guest access to your instance – this may be useful to allow external users viewing issues without having to sign up. Guest account consumes one license slot but can be used by the unlimited number of users (https://www.jetbrains.com/help/youtrack/incloud/Managing-Guest-Users.html).
      Please let us know if you have any questions, we’ll be happy to help!

  5. Joris Mak says:

    May 25, 2020

    We _had_ a standalone subscription, and let it expire (new features didn’t look interesting enough to keep paying).

    By chance, bought a new standalone license 3 months ago to get the latest version.

    If we now want to do that again in a few years… I still see it as a price increase for (more than) double?? Doesn’t sound like a strong plan.

    For people who don’t do the subscription-based method, this is a strong price increase. The benefits you describe are only valid if you keep a yearly subscription active…

    • Elena Pishkova says:

      May 25, 2020

      Joris, thank you for the feedback.

      We announced the upcoming changes in the Standalone prices beforehand, to give an opportunity for those of our customers who have an expired subscription and didn’t renew it yet, to think about the renewal before August 1, 2020. Those who choose to do that or who already have an active subscription, like you, will be able to renew within the due dates by the current prices for as long as they wish.

      All-in-all, the current Standalone license is perpetual, and an active subscription includes upgrades and support. And we’re working on our roadmap to deliver on features that correspond the selection our customers voted for. We hope you’ll find among them the ones that will look interesting enough for your team to continue to renew your subscription by the current price with 30% off the new license price for the renewal.

      The new prices for new Standalone licenses bought after August 1, 2020, are calculated to be an equivalent or somewhat less than the current prices for InCloud version subscription for one year, so our customers don’t have to choose one of the versions based on the price difference. Also we have added more granular packages of users for the Standalone license for our customers to be able to choose the number of users closer to their needs.

  6. BW says:

    May 28, 2020

    As a standalone user, I’m not happy with significant the price increase. In the previous comment, you said you made the price difference between standalone and cloud very close “so our customers don’t have to choose one of the versions based on the price difference”. That’s nice for the cloud customers, but it’s certainly not logical. For my standalone license, I have to keep a pretty beefy server running, consume quite a bit of storage for backups, manage those backups, spend extra off-hours time now and then to do YT upgrades, etc. — all of which comes at a not-insignificant price. For the cloud plans, JetBrains is covering all those costs. That means there’s significant value-add for cloud plans compared to standalone plans, which one would expect to be reflected in the pricing. And without all that work, the cloud plans also offer significant convenience benefits. If I didn’t have compliance concerns that force me to stay standalone, going cloud would be a no-brainer given I already renew every year to stay current on version.

    While I appreciate the option to renew at the current rate, I’m not clear whether that’s a one-time renewal discount or if it will be ongoing. Regardless, it doesn’t address expected growth. I originally bought a 10-user pack, then upgraded to a 25-pack at some point, then later went to a 50-pack. We’re growing, so I expect to be upgrading again several times over the next few years, but I’ll do so with a pretty big penalty, which seems a poor way to treat loyal customers. (For the record, I’ve brought paid YouTrack licenses in various capacities to multiple companies and have been a paying customer continuously since v2 in 2010.)

    • Elena Pishkova says:

      May 28, 2020

      Thank you for sharing your thoughts and for choosing YouTrack every time during all those years! We appreciate you trusted us since the very beginning.

      There is no intention to change the conditions for our existing customers in a foreseeable future. All our existing customers who will have an active standalone subscription by August 1, 2020, will be able to renew their subscriptions with their current plan within the renewal dates for as long as they wish. The 30% off the new license price discount for renewal within due dates will also be applicable. You also will be able to upgrade your subscription by adding more users within the same price plans, with upgrades available at 25, 50, 100, 500, 2,000, and 10,000 users.

      Your InCloud and Standalone versions’ comparison is totally fair. And we understand that there may be compliance or other reasons to choose the Standalone version. Although based on our customers’ preferences, the pros and cons of the two versions are balanced enough. On the one hand, with InCloud we take care of all the maintenance tasks, then the Standalone version is maintained on your side. On the other hand, the InCloud version is basically a subscription for a service – your YouTrack is available to all your team members only as long as you have an active subscription, then the Standalone license is perpetual. A new or renewed Standalone license includes a 1-year subscription for upgrades and technical support, plus your instance will be up and running for as long as you need.

      All-in-all, it’s great to hear that you’re using YouTrack and renewing your Standalone subscription, and we are committed to delivering on the new features from our roadmap to the Standalone version and to maintaining your current price conditions for your existing or growing subscription.

      • BW says:

        May 28, 2020

        Okay, so to confirm, the plan right now is that the rate schedule we’ve been on, as well as the renewal discount, will still apply when we renew this year as well as in future years. And it’ll apply as well if we adjust our seat count this year or in future years. That correct?

        If that’s the case, then assuming I continue to renew every year, then this admittedly is not going to impact me much. At least, not unless I want to add another license for a different department or I switch companies again and have to save yet another group from the pile rubbish that is JIRA.

        Will your billing system know about my rate plan, or do I need to be sure I work through a sales rep?

        I do appreciate the user bump for the free plan. I happened to sign up for one for a small side project right before you rolled out the change. I needed three seats minimum to start, so I just fit on the plan but was disappointed I wouldn’t be able to get a couple other folks in there; three free is nice, but it’s a small enough number that it felt more like a trial plan than a real free plan. When I next logged in and noticed 10 slots in the admin panel, I was thinking I must have gotten YT confused with some other system — until I finally decided today to check into it and landed here. Confusion relieved :-).

        • Elena Pishkova says:

          May 28, 2020

          Yes, that is absolutely correct, al long as you renew subscription as it is or increase the number of users up to the next available package.

          If you have a JetBrains Account, you may always check your renewal prices there. Information on your current price plans should be there. Alternatively, please feel free to contact our sales team any time, we are always here to help!

          That is great to hear you’re using a new free plan as well! Please consider checking out the newly released Knowledge Base and other features in our recent 2020.2 version 🙂

  7. Michał says:

    June 7, 2020

    Shouldn’t the paid plan include 10 free users not to disincentivise adding the 11th person? I.e. adding the 11th person costs $484/year, pretty steep.

    • Elena Pishkova says:

      June 8, 2020

      Michal, we also thought about that. We were analyzing how our customers’ teams and usage evolve and decided to offer a clear and fair price per user declining with the number of users in the team. Excluding first ten users from a subscription price calculation and adding up a price per any 10th, 11th and so forth users result in a growth of the factual price per user with the growing number of users in a subscription (when you divide the total cost of the subscription on the factual number of users, the price per each user in a 12 user-subscription is higher, then it’s for 11 user-subscription and so on).

      With the current price model, you may be sure that with the growing number of users in your subscription your price per user is flat or decline when you add more, and this is fair for any number of users in the team, starting from 10 and more. Also, we were able to decrease the starting price per user, now it’s $4.40 in a monthly subscription instead of $5.

      And the line between the free plan and a paid subscription should be somewhere anyway, and we believe it’s better to be ten users then three.

      As for those users, who are doing a step from a free plan to a 11-users subscription, there is an opportunity to do a step into a monthly subscription first and adjust a subscription in the following months, e.g. by adding more users, which is usually the case.

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