Post-Mortem of YouTrack InCloud Custom Domains Issue
On Monday September, 23rd YouTrack InCloud servers were updated to v5.0.3. As some of you might noticed, this update caused an issue related to custom domains. Luckily, it affected only several custom domains. Due to the issue custom domains were reset to default “…”.myjetbrains.com address.
YouTrack engineers investigated the problem and came up with a quick solution how to set custom domains back. However, in order to apply the bug fix we had to restart the servers. Therefore, some of you might noticed another unscheduled 15 minutes downtime.
We apologize for the inconvenience you might have experienced due to domain resetting and further system downtime. Though, we gained valuable experience from this issue and we will prevent similar problems in future updates.
JetBrains YouTrack Team
Subscribe to Blog updates
Discover the Power of JetBrains AI in YouTrack for Free
The power of generative AI is now freely available to teams using YouTrack! AI Assistant, powered by JetBrains AI, is available in YouTrack 2023.3.
YouTrack Now With Improved Knowledge Base Collaboration
The YouTrack 2023.2 release brings powerful updates to article collaboration in the Knowledge Base, improves the experience of both support teams and customers within helpdesk projects, adds Turkish language support, and supercharges YouTrack’s performance for everyone working with tasks.
Helpdesk Projects Arrive in YouTrack
YouTrack 2023.1 introduces YouTrack Helpdesk, which enables you to streamline your customer support services for both external and internal clients.