post-mortem

Last Monday, August 24, we upgraded the first part of our InCloud servers to YouTrack 6.5. On Tuesday, August 26, our clients started to report some problems connected with the upgrade. The problems included: 1. YouTrack failed to start 2. YouTrack failed to renew the license 3. Integrat…

Last Friday, August 7, around 5 PM GMT we experienced a security issue on our production instance at youtrack.jetbrains.com. For about an hour, all external users and guest accounts obtained permissions to all of our projects, including internal ones. Issues, comments, and attached files in publi…

On Monday September, 23rd YouTrack InCloud servers were updated to v5.0.3. As some of you might noticed, this update caused an issue related to custom domains. Luckily, it affected only several custom domains. Due to the issue custom domains were reset to default "...".myjetbrains.com address. Yo…

As you might have noticed, on Wednesday, February 20, there was the problem with YouTrack InCloud availability. The problem caused downtime at around 19.00 GMT and another downtime at around 23.00 GMT. What was the problem We use Nginx server which is focused on high concurrency, performance a…

As you might have noticed, on Wednesday, November 16, we experienced the problem with our own JetBrains YouTrack installation. The problem caused significant slowdown of the tracker and its further unavailability for users. What went wrong In our tracker we have a number of custom workflows, attac…

As you already know, YouTrack is hosted at Amazon Elastic Cloud (Amazon Elastic Compute Cloud (N. Virginia)). AWS has been experiencing huge connection problems since Thursday, April 21, 2011 which meant that all YouTrack hosted instances were unavailable. We would like to provide you with details …