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Participate in Our Help Desk Functionality Study

Elena Pishkova
Elena Pishkova

Are you and your team currently using or looking for a help desk tool for working with support tickets from customers or internal users? Are you already using a mailbox integration with YouTrack for that purpose? If so, we would like to invite you to participate in a study designed to improve our understanding of what teams expect from the tools they use for dealing with support tickets.

Qualifying participants will be compensated for their time! If you are interested in participating, please complete this short pre-study survey. 

Learn more: https://surveys.jetbrains.com/s3/helpdesk-study

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YouTrack Introduces Apps

With the new YouTrack 2024.3 release, one of the most hotly anticipated functionalities in the YouTrack roadmap – apps – goes live! Apps help teams customize YouTrack to fit their specific needs, improving project management, reporting, automation, and integration with other tools.

Elena Pishkova
Elena Pishkova

YouTrack Introduces Free Writing Assistance, Powered by JetBrains AI

Writing assistance powered by JetBrains AI is now included in YouTrack 2024.2. All cloud and server customers with active subscriptions can use it for free to automatically check grammar, spelling, and punctuation and add precision and flair to their writing.

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Elena Pishkova

YouTrack Roadmap 2024

We’re getting lots of feedback from teams that have recently started using YouTrack, and we’re adjusting our product development plan for YouTrack in response.

Elena Pishkova
Elena Pishkova

YouTrack Adds More Flexibility for Helpdesk Projects

In the new YouTrack version 2024.1, we’ve improved the experience of support teams working with YouTrack Helpdesk based on the most popular feature requests from our customers.

Elena Pishkova
Elena Pishkova