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help desk

Participate in Our Help Desk Functionality Study

Are you and your team currently using or looking for a help desk tool for working with support tickets from customers or internal users? Are you already using a mailbox integration with YouTrack for that purpose? If so, we would like to invite you to participate in a study designed to improve our understanding of what teams expect from the tools they use for dealing with support tickets. Qualif

Elena Pishkova Elena Pishkova

Helpdeskers, Support Multiple Customers in a Single YouTrack Thread

Starting with v5.1, YouTrack can be used as a helpdesk without having to create accounts for your customers (the setup process is described here). Well, we've just released YouTrack 5.2 which enhances this functionality by allowing you to support multiple helpdesk customers in a single email thread! Use case We want to support our helpdesk customers by email using YouTrack. Customers shouldn't h

Mariya Davydova Mariya Davydova