YouTrack 6.5 (Build 16897) Is Out

Please welcome a fresh update for YouTrack 6.5 (build 16897). This minor release brings a number of important bug fixes for GitLab/Bitbucket integration, reports etc. Check the full list of the Release Notes for more details.

Screen Shot 2015-11-23 at 12.27.27

Download the Latest YouTrack 6.5 (build 16897) today and enjoy your issue tracking even more! If you’re using YouTrack InCloud, your instance is already upgraded to the latest build today, according to our Maintenance Calendar.

Keep tracking with pleasure!

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YouTrack Inception roadmap: Welcome a brand new Agile board

It’s been awhile since we released YouTrack 6.5. We’ve had enough time to get tons of feedback, analyze it and discuss our future plans inside the team.Today we are excited to share our plans for the next version, code-named Inсeption and planned for Q1 2016.

YouTrack ‘Inсeption’ Feature List

This time we have a very short and precise plan:

1. Project Templates
2. Agile Board: new concept and live update
3. Enhanced Backlog management
4. Choosing data center location for YouTrack InCloud instance
5. Merge user profile

Project Templates


As you may have noticed, YouTrack provides very flexible customization options. It’s a great advantage when you have a specific or complicated business process, which happens pretty often. However, if you want to get a ready YouTrack project for pure issue tracking, Scrum or Kanban, in one minute we can vastly simplify your life just by adding project templates. This creates a new project with all the predefined fields, workflows and even boards that you need.

How will it work?

When you create a new project, YouTrack suggests a project template to choose. It can be either a pure issue tracking project, just as you create it now, or a Scrum or Kanban project. Let’s describe Scrum and Kanban templates in more details.

Screen Shot 2015-11-16 at 11.41.15.png

Scrum Project Template

When you choose to use a Scrum template, YouTrack creates two Scrum boards for your project: Managers and Developers Boards. You also get the following issue types: Epic, User Story, Task, Bug, and States (including Open, In Progress, To Verify, and Done) which represent the columns on your boards.  You also get two Estimation fields: Story points for your Epics and User Stories, and Ideal days for User Stories and Tasks. Finally, you get a set of custom workflows attached to your Scrum project, including:

  • Resolve a User Story when all its Tasks are resolved;

  • Reopen a User Story  when one of its Tasks is reopened;

  • Moving unassigned Task assigns it automatically.

Kanban Project Template

With a Kanban template you get a Kanban board for your project with the columns defined by Stage field values: Develop, Review, Test, Staging, and Done. You also get a field called Kanban state, which has Blocked and Ready to Pull values. Blocked tasks are color-coded with red color and Ready to pull are green. WIP is limited to 5 tasks for each Stage. Kanban board has no swimlanes. A set of custom workflows attached by default includes:

  • Allow changing stage only if issue has Ready to Pull state and;

  • Change state to Blocked when Stage is changed.

Agile Board with a New Concept and Live Update

What is the concept now?

Originally our idea behind the Agile board was very simple and clear: to provide an alternative view of the Issues List. As a result, Agile board in YouTrack is based on 1. Search Query, which defines the rules which issues will be shown on the board, and 2. Fix Version, which defines an iteration/sprint in YouTrack. The advantage of this concept is in its clarity: changes made to issues from the Issues List are reflected on the Agile board automatically. However, there are some problems:

  1. The main disadvantage comes from the same source as the advantage. When the scheme is implicit, you can face some cases when it is hard to understand what’s happening, i.e. you want an issue to be added to the board, but it doesn’t match the Saved Search the board is defined with.
  2. When you follow a Kanban process and work with no iterations, just as a continuous flow, we use Unscheduled Fixed version value to reflect this process. This is not ideal, because you cannot open a default backlog on the board as it’s defined by the same saved search.
  3. When you want to create a personal Agile board, your board is limited to a certain Fix version, which is not a personal field and is shared across the whole project.
  4. We’ve also faced problems when it comes to Cross-Project boards (Cross-project Agile Boards in YouTrack: The Best Recipes). If you want to add multiple projects on one board, all these projects need to share the same Fix Version field with the same set of values, which is not always possible.

New Agile Board Concept

The new Agile board in YouTrack Inception will not be defined by a Search Query and Fix Version. You explicitly add issues to the Agile board and create sprints just for this particular board. The board is no longer limited to any search query, and the only way to add an issue to the board is to drag it from the backlog or apply a command. Sprints will be a personal issue attribute and will be only visible to a user/group that has access to a particular board.

Completely New Look and Feel

We’re completely reconsidering the way our Agile board looks and the way it’s used and configured. We’re introducing more flexible board customization in terms of Columns, Estimation, Swimlanes, Cards color-coding and the whole view of the board and cards. We’re adding default Scrum, Kanban and Custom board templates, available when creating a new board. The board templates work the same way as Project Templates, without creating a new project, just a new board.Screen Shot 2015-11-12 at 17.24.27

Live Board Update

Finally, with the new board, we are introducing a live update. Now your board will be refreshed and recalculated on every single change: when a card is moved, estimation is changed, any field is updated, work item is added, or any changes are applied via the workflow. WIP is also updated immediately.

Enhanced Backlog Management

Backlog will be still defined by a saved search, there are no changes here. However, everything else will be completely reworked. Your backlog will have several views, depending on how many details you need: including summary, description and several fields, like Assignee, Estimation, Priority etc.  You can collapse your backlog to show only Epics or User Stories and expand each User Story to see its tasks. It goes without saying that we’re adding a Search box with smart completion, Command window and extended shortcut support.

Choosing Data Center Location for YouTrack InCloud Instance

How do we handle it now?

We store our InCloud data on Amazon servers, either in the US or Europe. You can find more details about in YouTrack InCloud Security document. At the moment, when a new instance is registered, we choose where to store your data based on your GEO location. So, basically, we divide all locations based on the remoteness from our servers in order to ensure optimal connection time.

How are we changing it?

For all new instances you will have an option to choose your data center location when starting an instance. It can be either the US or Europe region. For all existing InCloud customers, we’ll add your data center location to the Global Settings.

Also, we’ll be glad to change your data center location per request. Actually, we already provide this option, so please contact our support if you would like to move your data or want to know your data location.

Merge User Profile

As you know, recently we released Hub 1.0, our brand new user and permission management tool, which comes bundled with YouTrack starting with version 6.0. The problem is that now we have two User Profiles, one in YouTrack and one in Hub. In YouTrack Profile you can manage your notifications, time zone and general settings, while in Hub Profile you can manage your authentications, password, groups, roles, and permissions. Now we’re planning to merge these profiles in order to provide you with all the info in one place.

There are lots of of bug-fixes, improvements and tasks already implemented for the next version.

We are passionate to get your feedback as soon as possible, so please leave your comments below to share your thoughts about our roadmap. We’re planning to open an EAP program very soon. Follow us on Twitter to always get the latest news.

Keep tracking with pleasure!

JetBrains YouTrack Team

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Fresh YouTrack 6.5 (build 16853) Is Out

Please welcome a fresh update for the YouTrack 6.5 (build 16853).

Burndown chart


This minor update includes a number of important bug fixes and improvements,  including:

  • JT-31129 — No way to replace one bundle with another
  • JT-28020 — Remaining effort does not update when deleting an issue
  • JT-32098 — Incorrect burndown in case of manipulating of resolved states
  • JT-31646 — Jira integration: Import issues with changes in the reporter field
  • JT-32141 — VCS Integration: select SSL Key doesn’t work
  • JT-32328 — Jira import do not import issue comments

Please check the full list of the Release Notes for more details.

Download YouTrack 6.5 (build 16853) and enjoy the latest updates.

If you’re using YouTrack InCloud, we’ll upgrade your instance to the latest version on Monday November 2, according to our Maintenance Calendar.

Keep tracking with pleasure!

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Case study: YouTrack adopted by Foldcraft furniture manufacturer

Greg Witkamp













We’ve had a little Q&A session with Greg Witkamp of Foldcraft, a US furniture manufacturing company that has recently adopted YouTrack. Enjoy!


Foldcraft is an employee-owned manufacturer of restaurant furniture. The company employs about 300 people in Minnesota, Washington, and California. Some of their biggest customers include Subway, International Dairy Queen, Buffalo Wild Wings, and Domino’s Pizza. Foldcraft has been practicing Lean Manufacturing since the 90s.

What do you do from a business perspective? What products are you offering?

We produce hard and soft seating (benches and upholstered booths), a variety of table tops and counters, wood and metal chairs, and millwork.

Could you please briefly describe your development/business process?

The short version is: Sales gets an order and that order is entered into our ERP system. Jobs are created, scheduled and built. Finished product is shipped to our customers.

What obstacles or opportunities do you typically encounter?

As a Process Engineer, the problem I encounter the most is lack of visibility of a process.

What is your issue/task tracking experience prior to using YouTrack?

Issue/task tracking before YouTrack involved a sea of emails and spreadsheets. I did attempt using some task management programs, but they lacked the power that YouTrack has.

What products did you consider?

I tried out Nozbe, it lacked the functionality we needed. I think I looked at Jama, but I don’t think they had a free version like the offer that Youtrack has.

How did you go about evaluating YouTrack?

I played around with YouTrack for about a year before the company did a full-on trial. It took a while to understand how YouTrack worked as an issue tracker and how it could be used to help manage our processes. When we did get to do a full-blown evaluation, we we’re in the process of merging two plants and everything was pretty chaotic. We were having daily meetings with about a dozen people involved to try to understand where all of our engineered orders were. When the meeting was over, it still wasn’t clear where everything was.

The day I sat in on that meeting I recommended we try using YouTrack to provide the much needed visibility to the process. It was pretty clear after a couple weeks that we would’ve been drowning in chaos if we didn’t use YouTrack. We’ve been using YouTrack to manage that process for the past 2 years.

Why did you choose YouTrack?

  1. Ease of use – Most of our employees are not power users when it comes to computers, and what I was looking for at the time was the least painful way for manufacturing to provide feedback to engineering of things they needed to fix. It’s pretty easy to click a big orange button and fill out a few fields, and drop on a few attachments if needed.
  2. Visibility of what needs done – this is critical, especially when dealing with a group of about 5 or more people.
  3. Notifications of changes – automatically keeping everyone in the loop who wants to be really helps maintain good communication.
  4. Change History – This really helps improve accountability and eliminate finger pointing.
  5. Saved searches – These are great for providing individuals the information they need to know.
  6. Cost – incredible value for the price.

What was your experience with YouTrack like?

It was a little rocky to start. For non-software people, it takes a while to get them to understand why they should use it. They don’t see it being any different than sending an email, since they’ll get an email notification anyway. They don’t see it being any better than using a spreadsheet to log all the tasks and issues that need to be done. But once people start using it and start to understand to benefits, it soon becomes a necessity to do their daily job.

What are some of your results of using YouTrack? Any next steps?

It’s very easy to see the status of all the tickets in a project and see what needs done next. One of the things I realized as I searched for a solution is that I was spending more time looking for information for what I needed to do next, instead of actually fixing an issue or doing a task. YouTrack helps provide that visibility to a process so you spend less time looking for what needs done and more time doing what needs done. We use YouTrack to fill many of the gaps that our ERP system can’t.

We use YouTrack to manage the following processes:

  • Reporting manufacturing issues to Engineering
  • Engineering tasks come from Sales
  • Tracking incoming “Customer Owned Materials”
  • Smaller project tasks
  • Quotes
  • Orders
  • Individual tasks
  • Requests for Purchasing to source or quote a product or material
  • Maintenance tickets

Do you have any recommendations, tips or advice for other companies that are considering YouTrack for their issue tracking solution?

  • Start small with a simple process that several people need to know about, and begin understanding how it works. If you aren’t sure if you need a custom field, then don’t add it until you’ve tried out the project for a little bit.
  • For non-software people, take some time to understand what Agile board is and how you will use the different custom field types.
  • Using a crisis is a great way of getting everyone on board quickly.
  • YouTrack is the easiest platform I’ve used so far for creating new projects to manage a process. Take some time on the front end to really understand what you want to track.
  • The workflow editor is a little difficult to use if you’re not familiar with some basic programming, but it can add a whole new layer of functionality and automation.
  • If you’re having trouble getting everyone on the same page, YouTrack is a great tool to help with that.
  • If you don’t have a strong IT department, let JetBrains host it in the cloud.
  • The vast majority of the info put into YouTrack can be easily exported to CSV. However, many of the date/time fields are not in the same format that is used in Excel and require some cleaning of the data to get the standard Excel date formats to work.

Now that is a great example of how YouTrack can help a non-software company streamline their work processes!

We thank Foldcraft and especially Greg Witkamp for sharing their success story with us, and wish them all the best in the future.

If you’re using YouTrack in a non-traditional way for issue tracking and agile project management in your software development company, you’re happy with it and would like to share your experience with the world,  please let us know by posting a comment here or by contacting us.

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Fresh Update for YouTrack 6.5 Build 16807 Is Here

Please welcome the latest update for our fast flying issue tracker, YouTrack 6.5 build 16807. 

Screen Shot 2015-10-01 at 14.57.58

This minor release brings a number of important bug fixes for the recently released YouTrack 6.5. For more details please refer to the full list of Release Notes.

Download YouTrack 6.5 (build 16807) today and keep tracking with pleasure, as always!

If you’re using YouTrack InCloud, we’re planning to upgrade your instance next Monday, October 5, according to our Maintenance calendar.


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Case Study: YouTrack at Rostelecom-Integracija

This guest blog post is brought to you by a company called Rostelecom-Integracija

Rostelecom-Integracija a company that develops and implements software solutions for Rostelecom, the biggest national telecommunications company in Russia, with a presence in every segment of the telecommunications services market and coverage of millions households in Russia.  Rostelecom-Integracija is developing solutions in different areas of telecom company automation, including CRM solutions, billing systems, reporting solutions and business process automation.

What do you do from a business perspective? What products are you offering?

The primary business focus of the company is the development of CRM solutions. We are implementing solution for sales process support and technical support automation based on the Amdocs CRM platform.

Please describe your development process.

We follow a fairly standard Scrum process. We use two-week sprints as development cycles. A group of Business Analysts creates user stories, based on the requirements from system analysts and stakeholders. While planning, our development team discusses these user stories and splits them into tasks. The team works on the tasks during a sprint. By the end of each sprint we give a demo of implemented user stories to the stakeholders, who make comments and add more ideas and requirements to the implemented functionality. This feedback is transformed into new user stories and added to the product backlog.

What obstacles or opportunities do you typically encounter?

Our CRM department consists of three separate agile teams. So we needed a tool that supports:

  • The agile development process, i.e. it
    • Allows several teams working on and maintaining the same backlog
    • Lets each team (system analysis team, business analysis team and the development team) has their own task board
    • Provides one backlog that is maintained by business analysis and system analysis team
  • Supports bug and issue tracking
  • Allows for custom attributes for different issue types
  • Supports various workflows for different types of issues: user stories, analysis tasks, development tasks and QA tasks
  • Combines convenience and ease of use, to minimize problems while working and managing backlog by several teams
  • Has a powerful search engine and supports custom searches in order to ensure comfortable work for different types of users (more and less technical)

What is your issue tracker experience prior to using YouTrack?

Before implementing YouTrack our teams and developers worked with different trackers:

  • Atlassian Jira with Jira Agile
  • Microsoft Team Foundation Server

Functionality related to the task searches and Scrum boards exists in Atlassian Jira and it is considered by our team to be a good starting point.

How was your YouTrack evaluation performed?

We evaluated YouTrack in the following phases:

  1. Before using the product, we’ve done the following preparation:
  • Prepared a list of ticket types that should be supported in our development process
  • Described existing workflows
  • Prepared the requirements for the task boards, based on our teams’ business processes
  • Defined custom attributes for the ticket types

2. Installed YouTrack and made initial configuration based on the previous step.

3.  Started using YouTrack in production to verify that it suits our needs.

Why did you choose YouTrack?

The most important factors to choose YouTrack as our issue tracking and agile project management solution were:

  • Getting more benefits for a reasonable cost
  • Having a tool that is easy to set up and configure
  • Having a tool that is easy to use in everyday activities

We are happy that, in addition, YouTrack provides:

1. Powerful reporting capabilities that allow team leads to create reports for the team key performance indicators and lets us get brief information about team progress. It’s also nice that reports can be added to a personal Dashboard, that can be customized for everyday activities and special needs. Good documentation helped us to define which type of report better suits a particular case.

2. The ability to set up several Scrum boards for different teams, letting us switch between these boards quickly and conveniently. It gives us good visual feedback on different teams’ status at a glance.

3. The ability to work with tasks and the backlog using keyboard shortcuts. It is very convenient for developers, and makes daily activities less time consuming.

4. A Good Workflow Editor, which is a separate application used to create workflows that automate task state changes using a scripting language.

Describe your experience with YouTrack

During YouTrack evaluation, many team members noticed that the tool is convenient and easy-to-use, especially the search query assistance and keywords completion.

What are the results of using YouTrack, and what are your next steps?

Right now, it seems that we cannot do without YouTrack. With YouTrack, we were able to align development process of several development teams working in parallel. Our plan for the future is to integrate it with TeamCity.

Do you have any recommendations, tips, advice for other companies that are looking for an issue tracking and project management solution?

First, spend some time on defining which processes you are following right now and find possible ways to simplify your development process. Next, document your existing process before making an initial setup of YouTrack. Then, try to test the solution in parallel to any other tools that you are already using or trying to use. Finally, decide which tool better suits your needs, and choose the right one. For us the right one was YouTrack.

We thank Rostelecom-Integracija for agreeing to take part in this Q&A and wish them the best in the future.

If you’re using YouTrack, you’re happy with it, and would like to share your experience with the world,  please let us know by posting a comment here or by contacting us

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YouTrack 6.5 Build 16713 is Out

We’re glad to let you know that a fresh YouTrack 6.5 (build 16713) is available. This minor update fixes the problem with connecting YouTrack to an external Hub.

Please check the list of the Release Notes for more details. Download the latest YouTrack version today and connect your favorite issue tracker with Hub easily.


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YouTrack 6.5 (build 16655) with GitLab EE and GitLab CE Integration Is Out

Happy Friday to everyone and please welcome a brand new YouTrack 6.5 (build 16655) with GitLab Enterprise Edition and GitLab Community Edition integration. This minor release also brings a number of important bug fixes and new features, introduced in the 6.5 version enhancements.

Please check the full list of Release notes for more juicy details.  Download YouTrack 6.5 (build 16655) today and keep tracking with pleasure, as always.

If you’re using YouTrack InCloud, we’re planning to upgrade the next part of our servers to the latest 6.5 version on Monday, Sept 14, according to our Maintenance calendar.

Please stay tuned!

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YouTrack InCloud Upgrade Issue Post-Mortem

Last Monday, August 24, we upgraded the first part of our InCloud servers to YouTrack 6.5. On Tuesday, August 26, our clients started to report some problems connected with the upgrade.

The problems included:

1. YouTrack failed to start

2. YouTrack failed to renew the license

3. Integration with Hub was broken which led to issues with user management.

What Happened?

As you already know, starting from version 6.0 YouTrack ships with Hub. For YouTrack InCloud, this means we have a set of YouTrack instances running on one server and a set of corresponding Hub instances running on another server.

For the version 6.5 upgrade we applied a different clustering algorithm to our servers. When we upgraded several YouTrack servers to 6.5 and the corresponding Hub servers to 1.0, it appeared that some Hub 1.0 instances on the upgraded servers were connected with YouTrack instances that weren’t yet upgraded. YouTrack 6.0 could not correctly work with Hub 1.0, plus there was an issue with renewing YouTrack licenses in Hub 1.0.


1. We have upgraded all the impacted YouTrack servers to the version 6.5. As we started this upgrade from the US servers, we’ve had to move almost all the US InCloud customers to 6.5.

2. We have fixed the issue with automatic license renewal. However, if your license has expired and you haven’t renewed it in time, your YouTrack instance might be completely unavailable until you renew your subscription.

3. We have manually fixed the problems with Hub and YouTrack desynchronization for those who have contacted us. If you detect any issue with user and permission management on your instance after the upgrade, please contact our support team.

Measures to prevent in future

YouTrack and the corresponding Hub instances are now tightly connected. The next time we will upgrade them in pairs only. The license renewal mechanism has now been doubly tested from both YouTrack and Hub sides.

Please accept our deepest apologies for any inconvenience experienced due to these upgrade issues. Do not hesitate to contact us in case you still have any problems.

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YouTrack InCloud Instances Issue

As of Yesterday, 25th August 2015, we have reports of certain customers having issues accessing their InCloud instances, as well as managing Groups, Users and Projects. We’ve pinpointed the problem down to a configuration issue and are working on solving it. Currently only US Customers are affected by this.

We will provide you with updates as soon as possible.

Please accept our apologies for the inconveniences caused.

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