Tag Archives: makeitworkflow

Make It Workflow — Part 9: Broadcasting Bulletins

In previous posts, we have described improvements for popular use cases that you would expect to be supported in an issue tracker. In addition to standard features like time tracking and helpdesk automation, YouTrack is capable of supporting really unusual … Continue reading

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Make It Workflow — Part 8: Helping the Helpdesk

Many organizations use an issue tracker to support their helpdesk. YouTrack provides tools that let you communicate with your customers by email without creating accounts for every user. In this post, we describe how workflows help you further improve helpdesk … Continue reading

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Make It Workflow — Part 7: Generating Time Reports

In our previous post, we took a look at the Time Tracking feature and showed you how to use workflows to make sure that your colleagues add work items properly (that is, avoid cheating). In this post, we describe how … Continue reading

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Make It Workflow — Part 6: Tracking Spent Time

Welcome back to our Make It Workflow series! In previous posts, we described solutions to problems like how to shield your issues from spying eyes and strategies for streamlining issue creation. From here on out, we’ll look at workflows that … Continue reading

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Make It Workflow — Part 5: Propagating Values Between Issues

Over the last month, we have investigated various aspects of the issue lifecycle. We described how to set up granular read and write access for existing issues, how to streamline issue creation, and even how to generate issues automatically. If … Continue reading

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Make It Workflow — Part 4: Generating New Issues

Last week, we shared a few tips for streamlining issue reporting. The goal was to improve the simplicity and accuracy of issue creation for your team and for your customers. In this article, we take it one step further. Imagine … Continue reading

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Make It Workflow — Part 3: Streamlining Issue Reporting

In previous installments, we discussed how to restrict issue visibility and prevent unwanted updates. We still haven’t covered what is possibly the most important aspect of the issue life cycle — its birth. In this article, we describe how you, … Continue reading

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Make It Workflow — Part 2: Preventing Unwanted Updates

The previous article in our Make it Workflow series showed you how to set up complex visibility restrictions for issues. We limited the ability to read issues to specific groups of people and restricted read access for different sets of … Continue reading

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Make It Workflow — Part 1: Restricting Issue Visibility

With this article, we begin a series of blog posts that demonstrate how to support specific processes in YouTrack with the help of workflows. This post is devoted to visibility restrictions. Specifically, we’ll show you how to restrict visibility so … Continue reading

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