Fresh YouTrack 6.5 (build 16853) Is Out

Please welcome a fresh update for the YouTrack 6.5 (build 16853).

Burndown chart


This minor update includes a number of important bug fixes and improvements,  including:

  • JT-31129 — No way to replace one bundle with another
  • JT-28020 — Remaining effort does not update when deleting an issue
  • JT-32098 — Incorrect burndown in case of manipulating of resolved states
  • JT-31646 — Jira integration: Import issues with changes in the reporter field
  • JT-32141 — VCS Integration: select SSL Key doesn’t work
  • JT-32328 — Jira import do not import issue comments

Please check the full list of the Release Notes for more details.

Download YouTrack 6.5 (build 16853) and enjoy the latest updates.

If you’re using YouTrack InCloud, we’ll upgrade your instance to the latest version on Monday November 2, according to our Maintenance Calendar.

Keep tracking with pleasure!

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Case study: YouTrack adopted by Foldcraft furniture manufacturer

Greg Witkamp













We’ve had a little Q&A session with Greg Witkamp of Foldcraft, a US furniture manufacturing company that has recently adopted YouTrack. Enjoy!


Foldcraft is an employee-owned manufacturer of restaurant furniture. The company employs about 300 people in Minnesota, Washington, and California. Some of their biggest customers include Subway, International Dairy Queen, Buffalo Wild Wings, and Domino’s Pizza. Foldcraft has been practicing Lean Manufacturing since the 90s.

What do you do from a business perspective? What products are you offering?

We produce hard and soft seating (benches and upholstered booths), a variety of table tops and counters, wood and metal chairs, and millwork.

Could you please briefly describe your development/business process?

The short version is: Sales gets an order and that order is entered into our ERP system. Jobs are created, scheduled and built. Finished product is shipped to our customers.

What obstacles or opportunities do you typically encounter?

As a Process Engineer, the problem I encounter the most is lack of visibility of a process.

What is your issue/task tracking experience prior to using YouTrack?

Issue/task tracking before YouTrack involved a sea of emails and spreadsheets. I did attempt using some task management programs, but they lacked the power that YouTrack has.

What products did you consider?

I tried out Nozbe, it lacked the functionality we needed. I think I looked at Jama, but I don’t think they had a free version like the offer that Youtrack has.

How did you go about evaluating YouTrack?

I played around with YouTrack for about a year before the company did a full-on trial. It took a while to understand how YouTrack worked as an issue tracker and how it could be used to help manage our processes. When we did get to do a full-blown evaluation, we we’re in the process of merging two plants and everything was pretty chaotic. We were having daily meetings with about a dozen people involved to try to understand where all of our engineered orders were. When the meeting was over, it still wasn’t clear where everything was.

The day I sat in on that meeting I recommended we try using YouTrack to provide the much needed visibility to the process. It was pretty clear after a couple weeks that we would’ve been drowning in chaos if we didn’t use YouTrack. We’ve been using YouTrack to manage that process for the past 2 years.

Why did you choose YouTrack?

  1. Ease of use – Most of our employees are not power users when it comes to computers, and what I was looking for at the time was the least painful way for manufacturing to provide feedback to engineering of things they needed to fix. It’s pretty easy to click a big orange button and fill out a few fields, and drop on a few attachments if needed.
  2. Visibility of what needs done – this is critical, especially when dealing with a group of about 5 or more people.
  3. Notifications of changes – automatically keeping everyone in the loop who wants to be really helps maintain good communication.
  4. Change History – This really helps improve accountability and eliminate finger pointing.
  5. Saved searches – These are great for providing individuals the information they need to know.
  6. Cost – incredible value for the price.

What was your experience with YouTrack like?

It was a little rocky to start. For non-software people, it takes a while to get them to understand why they should use it. They don’t see it being any different than sending an email, since they’ll get an email notification anyway. They don’t see it being any better than using a spreadsheet to log all the tasks and issues that need to be done. But once people start using it and start to understand to benefits, it soon becomes a necessity to do their daily job.

What are some of your results of using YouTrack? Any next steps?

It’s very easy to see the status of all the tickets in a project and see what needs done next. One of the things I realized as I searched for a solution is that I was spending more time looking for information for what I needed to do next, instead of actually fixing an issue or doing a task. YouTrack helps provide that visibility to a process so you spend less time looking for what needs done and more time doing what needs done. We use YouTrack to fill many of the gaps that our ERP system can’t.

We use YouTrack to manage the following processes:

  • Reporting manufacturing issues to Engineering
  • Engineering tasks come from Sales
  • Tracking incoming “Customer Owned Materials”
  • Smaller project tasks
  • Quotes
  • Orders
  • Individual tasks
  • Requests for Purchasing to source or quote a product or material
  • Maintenance tickets

Do you have any recommendations, tips or advice for other companies that are considering YouTrack for their issue tracking solution?

  • Start small with a simple process that several people need to know about, and begin understanding how it works. If you aren’t sure if you need a custom field, then don’t add it until you’ve tried out the project for a little bit.
  • For non-software people, take some time to understand what Agile board is and how you will use the different custom field types.
  • Using a crisis is a great way of getting everyone on board quickly.
  • YouTrack is the easiest platform I’ve used so far for creating new projects to manage a process. Take some time on the front end to really understand what you want to track.
  • The workflow editor is a little difficult to use if you’re not familiar with some basic programming, but it can add a whole new layer of functionality and automation.
  • If you’re having trouble getting everyone on the same page, YouTrack is a great tool to help with that.
  • If you don’t have a strong IT department, let JetBrains host it in the cloud.
  • The vast majority of the info put into YouTrack can be easily exported to CSV. However, many of the date/time fields are not in the same format that is used in Excel and require some cleaning of the data to get the standard Excel date formats to work.

Now that is a great example of how YouTrack can help a non-software company streamline their work processes!

We thank Foldcraft and especially Greg Witkamp for sharing their success story with us, and wish them all the best in the future.

If you’re using YouTrack in a non-traditional way for issue tracking and agile project management in your software development company, you’re happy with it and would like to share your experience with the world,  please let us know by posting a comment here or by contacting us.

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Fresh Update for YouTrack 6.5 Build 16807 Is Here

Please welcome the latest update for our fast flying issue tracker, YouTrack 6.5 build 16807. 

Screen Shot 2015-10-01 at 14.57.58

This minor release brings a number of important bug fixes for the recently released YouTrack 6.5. For more details please refer to the full list of Release Notes.

Download YouTrack 6.5 (build 16807) today and keep tracking with pleasure, as always!

If you’re using YouTrack InCloud, we’re planning to upgrade your instance next Monday, October 5, according to our Maintenance calendar.


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Case Study: YouTrack at Rostelecom-Integracija

This guest blog post is brought to you by a company called Rostelecom-Integracija

Rostelecom-Integracija a company that develops and implements software solutions for Rostelecom, the biggest national telecommunications company in Russia, with a presence in every segment of the telecommunications services market and coverage of millions households in Russia.  Rostelecom-Integracija is developing solutions in different areas of telecom company automation, including CRM solutions, billing systems, reporting solutions and business process automation.

What do you do from a business perspective? What products are you offering?

The primary business focus of the company is the development of CRM solutions. We are implementing solution for sales process support and technical support automation based on the Amdocs CRM platform.

Please describe your development process.

We follow a fairly standard Scrum process. We use two-week sprints as development cycles. A group of Business Analysts creates user stories, based on the requirements from system analysts and stakeholders. While planning, our development team discusses these user stories and splits them into tasks. The team works on the tasks during a sprint. By the end of each sprint we give a demo of implemented user stories to the stakeholders, who make comments and add more ideas and requirements to the implemented functionality. This feedback is transformed into new user stories and added to the product backlog.

What obstacles or opportunities do you typically encounter?

Our CRM department consists of three separate agile teams. So we needed a tool that supports:

  • The agile development process, i.e. it
    • Allows several teams working on and maintaining the same backlog
    • Lets each team (system analysis team, business analysis team and the development team) has their own task board
    • Provides one backlog that is maintained by business analysis and system analysis team
  • Supports bug and issue tracking
  • Allows for custom attributes for different issue types
  • Supports various workflows for different types of issues: user stories, analysis tasks, development tasks and QA tasks
  • Combines convenience and ease of use, to minimize problems while working and managing backlog by several teams
  • Has a powerful search engine and supports custom searches in order to ensure comfortable work for different types of users (more and less technical)

What is your issue tracker experience prior to using YouTrack?

Before implementing YouTrack our teams and developers worked with different trackers:

  • Atlassian Jira with Jira Agile
  • Microsoft Team Foundation Server

Functionality related to the task searches and Scrum boards exists in Atlassian Jira and it is considered by our team to be a good starting point.

How was your YouTrack evaluation performed?

We evaluated YouTrack in the following phases:

  1. Before using the product, we’ve done the following preparation:
  • Prepared a list of ticket types that should be supported in our development process
  • Described existing workflows
  • Prepared the requirements for the task boards, based on our teams’ business processes
  • Defined custom attributes for the ticket types

2. Installed YouTrack and made initial configuration based on the previous step.

3.  Started using YouTrack in production to verify that it suits our needs.

Why did you choose YouTrack?

The most important factors to choose YouTrack as our issue tracking and agile project management solution were:

  • Getting more benefits for a reasonable cost
  • Having a tool that is easy to set up and configure
  • Having a tool that is easy to use in everyday activities

We are happy that, in addition, YouTrack provides:

1. Powerful reporting capabilities that allow team leads to create reports for the team key performance indicators and lets us get brief information about team progress. It’s also nice that reports can be added to a personal Dashboard, that can be customized for everyday activities and special needs. Good documentation helped us to define which type of report better suits a particular case.

2. The ability to set up several Scrum boards for different teams, letting us switch between these boards quickly and conveniently. It gives us good visual feedback on different teams’ status at a glance.

3. The ability to work with tasks and the backlog using keyboard shortcuts. It is very convenient for developers, and makes daily activities less time consuming.

4. A Good Workflow Editor, which is a separate application used to create workflows that automate task state changes using a scripting language.

Describe your experience with YouTrack

During YouTrack evaluation, many team members noticed that the tool is convenient and easy-to-use, especially the search query assistance and keywords completion.

What are the results of using YouTrack, and what are your next steps?

Right now, it seems that we cannot do without YouTrack. With YouTrack, we were able to align development process of several development teams working in parallel. Our plan for the future is to integrate it with TeamCity.

Do you have any recommendations, tips, advice for other companies that are looking for an issue tracking and project management solution?

First, spend some time on defining which processes you are following right now and find possible ways to simplify your development process. Next, document your existing process before making an initial setup of YouTrack. Then, try to test the solution in parallel to any other tools that you are already using or trying to use. Finally, decide which tool better suits your needs, and choose the right one. For us the right one was YouTrack.

We thank Rostelecom-Integracija for agreeing to take part in this Q&A and wish them the best in the future.

If you’re using YouTrack, you’re happy with it, and would like to share your experience with the world,  please let us know by posting a comment here or by contacting us

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YouTrack 6.5 Build 16713 is Out

We’re glad to let you know that a fresh YouTrack 6.5 (build 16713) is available. This minor update fixes the problem with connecting YouTrack to an external Hub.

Please check the list of the Release Notes for more details. Download the latest YouTrack version today and connect your favorite issue tracker with Hub easily.


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YouTrack 6.5 (build 16655) with GitLab EE and GitLab CE Integration Is Out

Happy Friday to everyone and please welcome a brand new YouTrack 6.5 (build 16655) with GitLab Enterprise Edition and GitLab Community Edition integration. This minor release also brings a number of important bug fixes and new features, introduced in the 6.5 version enhancements.

Please check the full list of Release notes for more juicy details.  Download YouTrack 6.5 (build 16655) today and keep tracking with pleasure, as always.

If you’re using YouTrack InCloud, we’re planning to upgrade the next part of our servers to the latest 6.5 version on Monday, Sept 14, according to our Maintenance calendar.

Please stay tuned!

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YouTrack InCloud Upgrade Issue Post-Mortem

Last Monday, August 24, we upgraded the first part of our InCloud servers to YouTrack 6.5. On Tuesday, August 26, our clients started to report some problems connected with the upgrade.

The problems included:

1. YouTrack failed to start

2. YouTrack failed to renew the license

3. Integration with Hub was broken which led to issues with user management.

What Happened?

As you already know, starting from version 6.0 YouTrack ships with Hub. For YouTrack InCloud, this means we have a set of YouTrack instances running on one server and a set of corresponding Hub instances running on another server.

For the version 6.5 upgrade we applied a different clustering algorithm to our servers. When we upgraded several YouTrack servers to 6.5 and the corresponding Hub servers to 1.0, it appeared that some Hub 1.0 instances on the upgraded servers were connected with YouTrack instances that weren’t yet upgraded. YouTrack 6.0 could not correctly work with Hub 1.0, plus there was an issue with renewing YouTrack licenses in Hub 1.0.


1. We have upgraded all the impacted YouTrack servers to the version 6.5. As we started this upgrade from the US servers, we’ve had to move almost all the US InCloud customers to 6.5.

2. We have fixed the issue with automatic license renewal. However, if your license has expired and you haven’t renewed it in time, your YouTrack instance might be completely unavailable until you renew your subscription.

3. We have manually fixed the problems with Hub and YouTrack desynchronization for those who have contacted us. If you detect any issue with user and permission management on your instance after the upgrade, please contact our support team.

Measures to prevent in future

YouTrack and the corresponding Hub instances are now tightly connected. The next time we will upgrade them in pairs only. The license renewal mechanism has now been doubly tested from both YouTrack and Hub sides.

Please accept our deepest apologies for any inconvenience experienced due to these upgrade issues. Do not hesitate to contact us in case you still have any problems.

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YouTrack InCloud Instances Issue

As of Yesterday, 25th August 2015, we have reports of certain customers having issues accessing their InCloud instances, as well as managing Groups, Users and Projects. We’ve pinpointed the problem down to a configuration issue and are working on solving it. Currently only US Customers are affected by this.

We will provide you with updates as soon as possible.

Please accept our apologies for the inconveniences caused.

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How to Import Your Jira Projects into YouTrack 6.5 in One Click

Whew, writing an entire post about OneClick is going to be a challenge!

In your admin menu, choosing ‘Import from JIRA’ opens a straightforward form.

blankFill in the connection details, and YouTrack will discover what permissions you have in each of the JIRA projects.


Give me power

In case you don’t have certain permissions in your JIRA, you will experience the following kinds of frustration (since some of your data may not be imported):

  • Without a Jira System Administrator, Jira Administrator or Administer projects role, no JIRA group members and no role actors will be imported. Important: if a comment in Jira is only visible to some role, the YouTrack group created during import to represent this role will be empty, thus the comment will not be visible unless you add members to the group.
  • Without permissions to view voters and watchers, no votes or watches will be found.
  • Without a permission to manage watchers, this will be your last chance to get the watches imported even if you don’t have the previous permission.

At this point you should decide if you need to beg your Jira administrator to grant you more permissions or if it’s time to OneClick.

Almost ready

If you or your manager have not yet decided to completely migrate to YouTrack (but what are the chances of that anyway?), ‘Continuous Import’ is an option for you. When checked, it triggers an import every 10 minutes to poll any changes made in your Jira. You can switch this option on/off at any time.

So, finally, OneСlick it!

ready-to-import 2

Ta-da! Like I said, it’s very simple and utterly harmless.

complete1 2

Further development

For those who prefer to get their hands dirty, we will allow low-level control of the import process in YouTrack 7.0. You will be able to control every single operation of the import process.

We also plan to implement two-side data synchronization to keep the competition honest.

Brought to you by OneClick. Hope you enjoyed it.

And now when you know all the insights about our brand new Jira import, it’s time to Get YouTrack 6.5 and see it in action!

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Get the Latest Update for YouTrack 6.5 (Build 16433)

Happy Friday to Everyone and please welcome the latest bug fix for YouTrack 6.5 (build 16433)!

This update contains various functional and usability fixes for the brand new Administration UI, fixes in VCS integration and Jira import. You are welcome to check the Release Notes for more details.

Get the latest build today to keep tracking with even more pleasure!


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