Watch our YouTrack Helpdesk Online Demo
In this livestream, we dive deep into YouTrack Helpdesk's capabilities for support teams and internal service desks.
YouTrack Now With Improved Knowledge Base Collaboration
The YouTrack 2023.2 release brings powerful updates to article collaboration in the Knowledge Base, improves the experience of both support teams and customers within helpdesk projects, adds Turkish language support, and supercharges YouTrack’s performance for everyone working with tasks.
Helpdesk Projects Arrive in YouTrack
YouTrack 2023.1 introduces YouTrack Helpdesk, which enables you to streamline your customer support services for both external and internal clients.
YouTrack Roadmap 2023
Our product commitment and aspirations. What we’re working on. Broad goals for 2023 and beyond
YouTrack Roadmap 2022
Our product commitment and aspirations. What we’re working on. Broad goals for 2022 and beyond
Make It Workflow — Part 10: Mastering Mailbox Integrations
In this installment, we show you a few techniques for extending your Mailbox Integration with workflows. (more…)…
Make It Workflow — Part 8: Helping the Helpdesk
Many organizations use an issue tracker to support their helpdesk. YouTrack provides tools that let you communicate with your customers by email without creating accounts for every user. In this post, we describe how workflows help you further improve helpdesk support. (more…)…