YouTrack

We remain fully committed, as we have been all these years, to developing YouTrack as a platform that evolves with your needs. Our promise to you is to ensure that YouTrack continues to be available in both Server and Cloud versions, giving you the freedom to choose the hosting option that best fits your organization and data governance policies.

The YouTrack Helpdesk functionality has arrived in the YouTrack app! This means you can manage your customer support services on the go.

In the new YouTrack version 2024.1, we’ve improved the experience of support teams working with YouTrack Helpdesk based on the most popular feature requests from our customers.

The YouTrack 2023.2 release brings powerful updates to article collaboration in the Knowledge Base, improves the experience of both support teams and customers within helpdesk projects, adds Turkish language support, and supercharges YouTrack’s performance for everyone working with tasks.

YouTrack 2023.1 introduces YouTrack Helpdesk, which enables you to streamline your customer support services for both external and internal clients.

Our product commitment and aspirations. What we’re working on. Broad goals for 2023 and beyond

Our product commitment and aspirations. What we’re working on. Broad goals for 2022 and beyond

In this installment, we show you a few techniques for extending your Mailbox Integration with workflows. (more…)…

Many organizations use an issue tracker to support their helpdesk. YouTrack provides tools that let you communicate with your customers by email without creating accounts for every user. In this post, we describe how workflows help you further improve helpdesk support. (more…)…