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helpdesk

Helpdesk Projects Arrive in YouTrack

YouTrack 2023.1 introduces YouTrack Helpdesk, which enables you to streamline your customer support services for both external and internal clients.

Elena Pishkova Elena Pishkova
YouTrack 2023 Roadmap

YouTrack Roadmap 2023

Our product commitment and aspirations. What we’re working on. Broad goals for 2023 and beyond

Elena Pishkova Elena Pishkova

YouTrack Roadmap 2022

Our product commitment and aspirations. What we’re working on. Broad goals for 2022 and beyond

Elena Pishkova Elena Pishkova

Make It Workflow — Part 10: Mastering Mailbox Integrations

In this installment, we show you a few techniques for extending your Mailbox Integration with workflows. (more…)…

Anastasia Bartasheva Anastasia Bartasheva

Make It Workflow — Part 8: Helping the Helpdesk

Many organizations use an issue tracker to support their helpdesk. YouTrack provides tools that let you communicate with your customers by email without creating accounts for every user. In this post, we describe how workflows help you further improve helpdesk support. (more…)…

Mariya Davydova Mariya Davydova
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